Customer Success Team Lead

4 weeks ago


Leicester, United Kingdom Regional Recruitment Services Full time
Customer Success Manager Job Description

We are seeking a highly skilled Customer Success Manager to join our e-commerce team. As a key member of our team, you will be responsible for maintaining strong client relationships, managing the onboarding process, and ensuring client satisfaction throughout their journey with us.

Key Responsibilities:
  • Manage client relationships and act as the primary point of contact for customer queries.
  • Oversee the client onboarding process to ensure a smooth start for new clients.
  • Proactively monitor client satisfaction and address concerns to prevent escalation.
  • Handle day-to-day customer issues, including queries on order status and product concerns.
  • Collaborate with internal teams to ensure seamless client service and resolve any operational issues.
  • Manage and support a direct report in the order fulfilment team.
Requirements:
  • 3+ years' experience in customer success, account management, or client relations, preferably within e-commerce.
  • Strong leadership abilities, including experience managing staff or direct reports.
  • A customer-first mindset, with excellent communication and relationship-building skills.
  • Strong problem-solving abilities and a proactive approach to managing client needs.
  • Organisational skills and the ability to manage multiple tasks in a fast-paced environment.
  • Familiarity with CRM systems and client management platforms is highly preferred.

About Regional Recruitment Services:

We are an award-winning independent recruitment agency operating since 2008. We offer permanent, temporary, and contract roles in the Commercial, Construction, Industrial, and Engineering sectors.



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