Clinic Administrator

2 weeks ago


London, United Kingdom The Gender Hormone Clinic Full time

At The Gender Hormone Clinic our aim is to provide patient centered gender affirming hormone therapy and care, led by our expert nursing team and multi disciplinary team of psychiatrists, psychologists and specialist surgeons for transgender, non binary and intersex individuals.
- **Key Duties & Responsibilities**_
- Answering calls from patients and dealing with their needs accordingly, ensuring all correspondence is logged.
- Waiting list management, ensuring the waitlist is kept up to date, including adding and removing patients.
- Ensuring patient files and documentation are compiled/completed correctly prior to patient arrival.
- Assisting the clinical team, Practice Manager and Communications Manager with all patient management system reporting and general admin.
- Ensuring the patient management database is kept up-to-date and accurate with detailed notes, medical records and contact details.
- Management of the Clinical Team’s diaries with the responsibility for booking and rescheduling patient appointments as needed.
- Ensuring prompt payment for all appointments and informing the Finance Administrator of any issues.
- Highlighting and resolving problems, both administrative and operational and ensuring compliance with all Health & Safety regulations, CQC standards and GDPR guidelines.
- Ensuring all GP letters are prepared prior to every patient appointment.
- Liaising with GPs, medical practitioners and GHC clinical team.
- Ad-hoc duties as necessary for the efficient running of the Clinic.
- **Qualities and skills**_
- Previous experience in a customer-focused role.
- Excellent IT/Admin skills, including good working knowledge of Microsoft Office packages.
- Excellent attention to detail.
- Exceptional verbal and written English communication skills.
- **About the Individual**_
- **Benefits**_
- Salary review after a probation period of 6 months
- 28 days annual leave
- An additional day off for your birthday (once passed probation)
- Private health insurance cover (once passed probation)

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (required)

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 1 year (required)

**Language**:

- English (required)

Work Location: In person



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