Isend Support Co-ordinator
2 months ago
**Salary**
£30,298 - £31,611
**Reference number**
BUC07908
**Contract type**
Permanent
**Working hours**
Full Time
**Level of DBS check required**
Enhanced with Barred List
**Date posted**
29 Jan 2023, 11 p.m.
**Application deadline**
13 Feb 2023
**Overview**:
Following our recent restructure, we are expanding our team and have two exciting opportunities for ISend Co-ordinators within our Integrated SEND team.
This post involves the leadership and management of a team of ISEND Support Officers and the positions are based in Wycombe and Aylesbury Area SEND teams.
**About us**:
In April 2020 Buckinghamshire Council became the UK’s newest council and the residents of Buckinghamshire will be served by a single, unitary council.
Buckinghamshire is an ambitious, rapidly growing county, and our economy is one of the strongest in the country. It is an area of outstanding natural beauty and ranks as one of the top rural areas to live in the UK and yet it is incredibly well connected
- only an hour from London on the train. The county has a rich history and heritage and is the birthplace of the international Paralympic movement.
As part of our drive to ensure that we offer the highest levels of service to the children, young people and families within Buckinghamshire we have changed the way we work. As a result, we have created a new role following our review of business support and we are looking for people to join our Integrated SEND team as support officers. We are looking for motivated, ambitious and inspiring people to join us on our journey. Not only will you be an integral part of a forward thinking and enthusiastic team you will also be entitled to a range of different benefits to make sure you are happy both at work and at home.
**About the role**:
The main responsibilities and duties of the role include:
- Manage staff to deliver effective information and iSEND support services to meet all organisational / operational requirements and provide excellent customer service. Make day to day decisions in response to operational issues, accommodating changes in priorities.
- Allocate work and schedule appropriately to ensure all work is completed on time and to required standards.
- Complete performance and development reviews to the required standards and timescales for all staff
- Support recruitment, induction development, employee relations matters effectively and complete all related HR processes.
- Action escalated or complex issues from internal and external customers. Provide specialist advise and support colleagues, staff, and customers on use of systems, processes etc. Resolve most issues or recommend alternative courses of action if unable to provide a direct solution.
- Proactively identify and use appropriate methods to effectively obtain, collate and efficiently organise data / information for inclusion in documentation, e.g. focus groups, surveys etc. Maintain all required records.
- Analyse, interpret, and evaluate diverse information requiring a good understanding of complex information and systems. Identify trends and issues, draw conclusions, and make recommendations on to support management decision making. Provide accurate and relevant information to customers and managers.
- Create documents, reports, correspondence, and other materials, as required. Design and develop promotional materials.
- Organise and effectively manage conferences, meetings, events, and surveys. Minutes are taken and actions chased as required.
- Identify, recommend, and support the development, delivery and evaluation of improvements in processes and procedures.
- Contribute proactively to the management of systems and the maintenance and development of policies and standards to meet organisational needs.
- Deliver specific project activities as required to agreed specification, timescales, and budgets.
- Liaise internally and externally to share clear and accurate information / findings via the most appropriate channel to ensure awareness of key issues / data and respond to enquiries.
- Monitor supplier / delivery partner performance through accurate quality, performance and management information. Make recommendations for further attention and take appropriate action to address issues or escalate as necessary.
- Contribute to business continuity and service planning.
**Please see attached job description for further details.**
**About you**:
The successful applicant will need to:
- Have experience of leading and managing a team to deliver a high-quality service to internal and external stakeholders
- Be able to converse with ease and provide advice accurately and clearly to a range of internal and external customers
- Demonstrate a good working knowledge of processes and systems within an office environment
- Demonstrate good overall knowledge of Microsoft Office Applications, (Outlook, Word, Excel, Power Point ) with proven skills in basic data analysis
- Possess the ability to ensure all
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