Customer Service Sales Advisor

6 months ago


Cardiff, United Kingdom Finning International Inc. Full time

Company:
Finning (UK) Ltd

Worker Type:
Permanent

Position Overview:
Finning UK is excited to announce an opportunity for a Customer Service Sales Advisor to join our thriving Parts Direct Department. As a key member of our team, you will be instrumental in delivering Finning’s commitment to providing a consistently outstanding level of customer experience throughout the parts order process across all channels.

In this role, you will be the voice of Parts Direct, answering all incoming calls, attentively listening to our customers' needs, and determining the best course of action for each call. Your professional call handling and effective customer conversations will ensure that every interaction reflects the high standards of Finning.

**Job Description**:
Major Job Functions:Fully engage with customers on every call to ensure that we understand what the customer needs and successfully identify the right route for the call to take - actively and effectively transferring each call to Call level II and Call level III Advisors.
- Actively drive customer contact channel shift, identifying which customers would benefit from PCC and/or CUBIQ channels to enable instant access to updated information and actively cross-sell and upsell other Finning Parts and services.
- Promote Parts Direct internally and externally, utilise all promotional materials to discuss with the customer, and pass warm leads onto the Call Level I and Call Level II advisors.- Benefits:

- In addition to a competitive salary, 25 days holiday, life insurance, up to 7% pension, and access to the company's share scheme, you will benefit from:- Enhanced maternity and paternity packages
- Health Cash Plan
- Family-friendly policies to support working parents
- Support from a team of 40+ Mental Health first-aiders
- Employee wellbeing solutions
- Electric car scheme (UK)
- The opportunity to support your charity of choice via Give As You Earn
- Length of service or recognition awards.- Specific Skills:- Customer service and relationship-building skills
- Ability to handle volume calls in a professional customer-focused manner - ability to multitask
- Influencing, looking for upsell and cross-sell opportunities
- Agile, adaptable and flexible in a dynamic environment is key to ensuring the success of Parts Direct
- Strong sense of care for our customers, ensuring they receive the best experience from the Parts Direct team
- Excellent listening and communication skills are essential
- Ability to record accurate data essential
- Results-aware, driven with the ability to hold self-accountable to contributing to company targets
- IT skills, good ability with Microsoft packages and competent in the use of current Finning business systems (desirable)
- Ability to navigate and update a CRM Sales System- Knowledge:- Knowledge of or an interest in mechanical components and functionality (Caterpillar Knowledge desirable)
- Awareness of parts supply chain processes
- Previous call handling experience but not essential- Accountability:
Develop product and service knowledge through attendance at available designated training
- Responsible for the customer experience generated from parts sales through Parts Direct and delivering on Finning Commitments
- Embrace the corporate appearance and marketing of Parts Direct
- Ensure full compliance with health and safety, environment, and quality regulations
- Drive an increased % contribution of the total parts OTC revenue through online sales (Channel Shift)
- Adhere to CES (Caterpillar Export Services) processes
- Customer calls and orders are handled in a manner that exceeds expectations, earning customer loyalty- Education & Experience:- Customer service experience
- Educated to GCSE standard
- Understanding of the Engineering and Power IndustryAt Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.


  • Customer Sales Advisor

    5 months ago


    Cardiff, United Kingdom Jewson Full time

    **Is this role right for me?** A great Customer Sales Advisor at **Jewson Civils Frazer** is organised in their approach, showing good attention to detail so their work is accurate and reliable. As a methodical and approachable person, you will be able to work well on your own and take full ownership and responsibility for the work you do. You will be happy...


  • Cardiff, United Kingdom Perfect Placement UK Ltd Full time

    **County**: Cardiff **Town/City**: Cardiff **Sector**: Service Department, Sales Department, Independent Garage **Salary**: £23500 - £25000 per annum **Job ref**: 131997 **Vehicle Trailer/Towbar Sales and Service Advisor in Cardiff.** - Starting salary up to £23,500 per annum. - 37.5 hours per week, Monday to Friday 9:00am to 5:00pm. - Opportunity to...


  • Cardiff, United Kingdom White Dove Garages Ltd Full time

    **Join Our Team as a Service Advisor!** **Are you passionate about delivering exceptional customer service?** If yes, White Dove Motor Group wants you! We are seeking a **Service Advisor** for our renowned multi-franchise site in Cardiff. You'll be the friendly face our customers see when they come in for servicing and repairs, bridging the gap between...


  • Cardiff, United Kingdom HSS Hire Full time

    It's an exciting time to join HSS, as we move into our next phase of growth, we have an opportunity for a Customer Service Advisor to join us in our Cardiff merchant store. With a variety of products across all sectors to offer our customers, a forward-thinking culture, what better time to join a dynamic organisation! If you are experienced in Sales /...


  • Cardiff, United Kingdom Jomo People Ltd Full time

    Are you an experienced insurance customer service advisor or account manager looking for a fresh new opportunity with a focus on maximising great, long-term customer relationships? Do you currently work in a contact centre or sales role and want to find a position with more regular working hours and a great work life balance? We’re recruiting a role that...

  • Customer Sales Advisor

    6 months ago


    Cardiff, United Kingdom Page Personnel Full time

    Customer Sales Advisor - Full time, permanent - Cardiff **About Our Client**: The organisation is a top-10 UK travel insurance firm and voted 1st on Trustpilot for most trusted insurance provider. They are proud of their reputation for providing excellent customer service. They opened a new office in Cardiff around 12 months ago and have grown considerably...


  • Cardiff, United Kingdom Pertemps Network Group Full time

    **Customer Service Advisor**: - 0582047711 Applicants **£12 Per Hour** - Full Time**Temporary** **Cardiff, Cardiff** **Customer Service And Call Centre** **Job Description**: **Customer Service Advisor** **Central Cardiff** **35 hours per week, 9am - 6pm Monday to Friday** **6-month temporary assignment - hybrid working after initial 2-week training...


  • Cardiff, United Kingdom Yolk Recruitment Full time

    **Customer Service Advisor** Yolk Recruitment is proud to partner with a new revolutionary bank in Cardiff that is reshaping the industry and allowing for great growth opportunities for Customer Service specialists. In this role you will be working alongside a dedicated and passionate small team providing customer-focused service to guide customers on their...


  • Cardiff, United Kingdom Tate Recruitment Limited Full time

    **Customer Service Advisor** **3 month temporary** **Hybrid working** **£14.02 per hour** **Location - Cardiff** **Key accountabilities** - Telephone customer services experience - the Advisors will be working in the connections team who are the first point of contact for customer wishing to have a new electricity connection, increase the size of their...


  • Cardiff, United Kingdom Jomo People Ltd Full time

    We’re looking for experienced contact centre customer service advisors, based in Wales, who are open to working on a fully remote basis from home for this brand-new opportunity. You will join an established insurance business as a home working customer service advisor, and be part of a super fun, supportive and engaged team of advisors who just love what...


  • Cardiff, United Kingdom Jomo People Ltd Full time

    We’re looking for experienced contact centre customer service advisors, based in south Wales, who are open to working on a fully remote basis from home for this brand-new opportunity to Cardiff. You will join an established insurance business as a home working customer service advisor, and be part of a super fun, supportive and engaged team of advisors...

  • Customer Advisor

    5 months ago


    Cardiff, United Kingdom Pavers Full time

    We have a part time Customer Advisor opportunity to join our Pavers team in Pugh's Garden Centre, Morganstown near Radyr on a 16 hours per week contract. You’ll need good availability as the role will include a mixture of weekend and weekday working. **What we look for in a Customer Advisor** We are looking for **friendly**, **engaging**, and...

  • Customer Advisor

    5 months ago


    Cardiff, United Kingdom Pavers Full time

    We have a part time Customer Advisor opportunity to join our Pavers team in Mermaid Quay, Cardiff, on a 10 hours per week contract. You’ll need good availability as the role will include a mixture of weekend and weekday working. **What we look for in a Customer Advisor** We are looking for **friendly**, **engaging**, and **positive** people who want to...


  • Cardiff, United Kingdom EVO Group Full time

    Banner Business Solutions (trading as Complete) are recruiting a passionate and customer-focused individual to join our Cardiff based team as a Customer Services Advisor. This role plays a critical part in ensuring our customers have a positive and seamless experience with our company. As a Customer Services Advisor with a focus on customer experience, you...

  • Service Advisor

    5 months ago


    Cardiff, United Kingdom Pendragon Full time

    **Service Advisor** **Stratstone Jaguar Land Rover Cardiff** **Salary of £24,298 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as...


  • Cardiff, United Kingdom Yolk Recruitment Full time

    **Customer Support Advisor** Yolk Recruitment are working closely with an insurance company based on the outskirts of Cardiff, to find a friendly and driven Customer Service Advisor to join their team. In this position you will be responsible for ensuring their customers have the best experience whilst searching for the perfect Insurance Policy. **What...


  • Cardiff, United Kingdom Liberty Full time

    Liberty has an exciting opportunity for a Customer Service Advisor to join our team, based in Cardiff. As our Customer Service Advisor, you will provide a high-quality customer and administration service experience. You will be working on a full-time, permanent basis, working 40 hours per week (5 days in 7 inclusive of weekends) and in return, you will...


  • Cardiff, United Kingdom Wild Recruitment Agency Full time

    Do you have a passion for customer service and believe you can provide an excellent experience? Are you looking for a new challenge and looking for the next step in your career? Do you have experience dealing with customers over the phone? If you are look no further, we have a great opportunity for you as a Customer Service Advisor working with our large...

  • Service Advisor

    5 months ago


    Cardiff, United Kingdom Stratstone Jaguar Land Rover Full time

    **Service Advisor** **Stratstone Jaguar Land Rover Cardiff** **Salary of £25,941 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as...


  • Cardiff, United Kingdom Barclays Full time

    **Customer Service Advisor** **Cardiff** **£23,500 per annum** **Rotating between 7am-11pm Monday to Sunday** As a Barclays Customer Service Advisor, you will be accountable for serving the more complex needs of our customers and clients with a focus on achieving the best outcomes for them. For this role, you must have compassion and a desire to take...