Ecommerce Customer Service Executive

3 days ago


Leeds, United Kingdom Extra Recruitment Limited Full time

Ecommerce Customer Service Executive Responsibilities:

- Empathise and understand the customer issue and make best use of the available resources to resolve the issue.
- Take ownership and follow through on the resolutions to ensure they are delivered as promised to the customer
- Must have a good understanding of the Amazon feedback process how to address negative feedback and negotiate removal to protect account health

Details:
**Salary**: £24,000.00 - £25,000.00

Hours: Monday to Friday

Location - Leeds

Duration: Permanent

Ecommerce Customer Service Executive Requirements:

- Experience of working with Amazon and other marketplaces
- Minimum 12 months’ experience in a similar role
- Be computer literate and have a keen interest in technology
- Strong communication skills in English
- Fluency in French and German would be advantageous but not essential

Benefits of an Ecommerce Customer Service Executive:
22 days holiday (plus statutory public holidays)

It's your birthday Take it off, paid

Wellbeing days to promote personal good health, paid

Monthly performance bonus

Annual profit share scheme

Pension scheme

BUPA cash plan

Free onsite parking

Bike to work scheme

For more information, please hit apply

**Salary**: £24,000.00-£26,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Leeds, LS13 4TT: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)



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