Customer Service Advisor

1 month ago


Coventry, United Kingdom Brook Street Full time

Customer Service Advisor
Coventry (CV5)
12 month FTC
Full Time Monday - Friday
£20,000
Brook Street are looking for a service centre representative to join a small team in a large logistics organisation.
Duties include:

- Setting up / planning collections at the collection points.
- Contacting collection points to arrange collection dates.
- Sending assignments/requests to the transporters/transport teams and depot in order to ensure that items are being collected
- Liaising with relevant departments and managers to support physical actions required at collection points in their area of responsibility
- Monitoring and investigating return rates and reports to the asset or region manager or regional retail representative in the case of poor recovery rates and/or poor cooperation of the relevant stakeholders
- Ensuring all third-party dispatch data is checked and uploaded within set agreement

**Skills**:

- Excellent communication skills (written and oral)
- Data analysis skills
- Commercial awareness
- Attention to detail
- Organisation skills, including effective time management and prioritisation of demands
- IT - competent in MS Excel, Outlook, Word, PowerPoint
- Previous Customer Service experience


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