Customer Service Advisor

3 weeks ago

Coventry, United Kingdom Recruit123 Full time

This is a great opportunity to join a well-established accident repair business currently located across various sites in the UK. Our client is continuing to grow and develop their business to meet the requirements and demands of all their customers. Due to this, they have a fantastic opportunity for someone to join the business as a Customer Service Advisor.

This role will be based at their new site in Coventry and they are looking to recruit an individual with an immediate start.

**What we need from you as an experienced Customer Service Advisor**:

- Previous experience within a Customer focused role
- Maths and English GSCE (or equivalent) grade ‘C’ or above
- Excellent communication skills - verbally and written
- Ability to work well in a team
- Exceptionally organised and a natural multi-tasker with good time management skills
- Excellent problem-solving skills
- Computer literacy in all Microsoft packages
- Ability to accurately enter data
- Eligibility to live and work in the UK
- Current driving licence

**What the role involves**:
This role acts as liaison between regional customers including insurance companies and accident management companies who are managing regional repairs and the business. You will communicate regarding new bookings, vehicle repairs and repair timelines, always ensuring your customer satisfaction levels are outstanding.

**Duties to include but not limited to**:

- Meet & greet customers arriving on site and complete the necessary documentation
- Contact 3rd party suppliers when necessary to arrange vehicle recoveries
- Liaise with the customer to arrange collection of the vehicle if required, seek authority, provide updates, and liaise with the Regional General Manager
- Handle mobile repair requests, contacting regional customer sites to assess the repair type, schedule the repair and load the information onto the system
- Manage the utilisation of the company’s courtesy cars
- Act as the customers point of contact if they need to raise a complaint, managing this in conjunction with the Regional General Manager
- Provide Accident Management for Non-Fault accidents as and when required

**Salary/package**:£22,000 - £23,000 per annum (dependent on experience). **Hours**: 40 hours per week (Monday - Friday: 08.00am - 4.30pm).

**Benefits**:

- Bonus Scheme
- 28 days holiday (inclusive of statutory holidays) per year - rising to 33 with additional service
- Pension
- Life Assurance
- Access to virtual services supporting your health, mental and financial wellbeing and legal advice

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£23,000.00 per year

**Benefits**:

- Company pension
- Life insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer focused role: 1 year (required)

Work Location: One location

  • Advisor services

    3 weeks ago

    Coventry, United Kingdom Nuffield Health Brentwood Full time

    Customer Services Advisor Warwickshire Hospital | Customer Services | Part Time | Permanent |On Site (5 hours Over 3 days Monday - Friday) Salary - Competitive, depending on experience Join us as a Customer Service Advisor in our Warwickshire Hospital and play your part in building a healthier nation. Our Sales & Services department currently have an...

  • Customer Service Advisor

    3 days ago

    Coventry, United Kingdom Hamilton Woods Full time

    **Customer Service Advisor Temporary - Permanent £30,000 Coventry** Hamilton Woods Associates are currently recruiting for a Customer Service Advisor on a temporary to permanent basis to join a manufacturing organisation based in Coventry. **Duties and Responsibilities of the Customer Service Advisor**: - To act as first point of contact - Coordinate...

  • Customer Service Advisor

    3 weeks ago

    Coventry, United Kingdom MBA Group Full time

    Short Description MBA are recruiting for a highly successful financial organisation who are looking for a Customer Service Advisor to join their team in Coventry. Full Job Description MBA are recruiting for a highly successful financial organisation who are looking for a **Customer Service Advisor** to join their team in Coventry. The most important thing...

  • Customer Service Advisor

    4 weeks ago

    Coventry, United Kingdom The Job People Full time

    The Job People are looking for Customer Service Advisors to join a well established Manufacturing company in Coventry. Candidates are to have previous customer service experience, be willing and able to learn the inhouse computer systems / processes and company products through on the job training. The role is permanent and we are looking for confident,...

  • Customer Service Advisor

    2 weeks ago

    Coventry, United Kingdom The Job People Full time

    The Job People are looking for Customer Service Advisors to join a well established Manufacturing company in Coventry. Candidates are to have previous customer service experience, be willing and able to learn the inhouse computer systems / processes and company products through on the job training. The role is permanent and we are looking for confident,...

  • Customer Service Advisor

    4 days ago

    Coventry, United Kingdom Matt Burton Full time

    MBA are recruiting for a highly successful financial organisation who are looking for a Customer Service Advisor to join their team in Coventry. The most important thing for them is to help and support as many customers as possible. They value honesty,integrity and good old-fashioned customer service. Having been voted one of 100 best companies to work for...

  • Customer Service Advisor

    1 week ago

    Coventry, United Kingdom The Job People Full time

    The Job People are looking for Customer Service AdvisorsAdvisors to join a well established Manufacturing company in Coventry. Candidates are to have previous customer service experience, be willing and able to learn the inhouseinhouse computer systems / processes and company products through on the job training. The role is permanent and we are looking...

  • Customer Service Advisor

    2 weeks ago

    Coventry, United Kingdom Reed Business Support Full time

    Reed are working in partnership with a global, well-established payment solutions company. We are recruiting for Customer Service Advisors to join them at their site at Binley Business Park in Coventry. This exciting opportunity is ideal for anyone who is looking to start their career in Customer Service and is looking for a full time, permanent...

  • Customer Service Advisor

    3 weeks ago

    Coventry, United Kingdom Proftech Talent Ltd Full time

    **Sales and Customer Service Advisor** We are recruiting for a Sales/Customer Service Advisor to join our Coventry based client who supply to the construction industry. Your role will be to receive calls from customers, suppliers, and internal customers. Dealing with quotes, order processing,technical advice and customer queries and complaints. This rapidly...

  • Customer Service Advisor

    3 days ago

    Coventry, United Kingdom MBA Group Full time

    MBA are recruiting for a highly successful financial organisation who are looking for a **Customer Service Advisor** to join their team in **Coventry**. The most important thing for them is to help and support as many customers as possible. They value honesty, integrity and good old-fashioned customer service. Having been voted one of 100 best companies to...

  • Customer Service Advisor

    1 month ago

    Coventry, United Kingdom Recruitment Bunker Full time

    **Customer Service Advisor** **£25,000 to £30,000** **Coventry** The Recruitment Bunker are recruiting exclusively for a Customer Service Advisor for a leading automotive company based in Coventry. **Overview of the role** - Customer Service Advisor - Salary - £25,000 - £30,000 - Holidays - 33 Days (Including bank holidays) - Location -...

  • Customer Service Advisor

    2 weeks ago

    Coventry, United Kingdom Reed Business Support Full time

    **Position**: Customer Service Advisors **Salary**: £10.34 P/H **Contract**: Permanent Contracts **Location**: Coventry.CV3. Office based. **Working Shifts**: 9.00am - 6.00pm **Reed Specialist Recruitment** are delighted to be supporting a local Coventry company that are regularly looking out for call centre **Customer Service Advisors**. Our client...

  • Customer Service Advisor

    3 weeks ago

    Coventry, United Kingdom The Job People Limited Full time

    The Job People are looking for Customer Service Advisors to join a well established Manufacturing company in Coventry. Candidates are to have previous customer service experience, be willing and able to learn the inhouse computer systems / processes and company products through on the job training. The role is permanent and we are looking for confident,...

  • Customer Service Advisor

    3 weeks ago

    Coventry, United Kingdom The Job People Full time

    The Job People are looking for Customer Service Advisors to join a well established Manufacturing company in Coventry. Candidates are to have previous customer service experience, be willing and able to learn the inhouse computer systems / processes and company products through on the job training. The role is permanent and we are looking for confident,...

  • Customer Service Advisor

    6 days ago

    Coventry, United Kingdom The Job People Full time

    The Job People are looking for Customer Service AdvisorsAdvisors to join a well established Manufacturing company in Coventry. Candidates are to have previous customer service experience, be willing and able to learn the inhouseinhouse computer systems / processes and company products through on the job training. The role is permanent and we are looking for...

  • Customer Service Advisor

    1 week ago

    Coventry, United Kingdom The Job People Full time

    The Job People are looking for Customer Service Advisors to join a well established Manufacturing company in Coventry. Candidates are to have previous customer service experience, be willing and able to learn the inhouse computer systems / processes and company products through on the job training. The role is permanent and we are looking for confident,...

  • Customer Service Advisor

    4 weeks ago

    Coventry, United Kingdom The Job People Full time

    The Job People are looking for Customer Service Advisors to join a well established Manufacturing company in Coventry. Candidates are to have previous customer service experience, be willing and able to learn the inhouse computer systems / processes and company products through on the job training. The role is permanent and we are looking for confident,...

  • Customer Service Advisor

    3 days ago

    Coventry, United Kingdom The Job People Full time

    The Job People are looking for Customer Service Advisors to join a well established Manufacturing company in Coventry. Candidates are to have previous customer service experience, be willing and able to learn the inhouse computer systems / processes and company products through on the job training. The role is permanent and we are looking for confident,...

  • Customer Services Advisor

    3 weeks ago

    Coventry, United Kingdom Nuffield Health Brentwood Full time

    Customer Services Advisor Warwickshire Hospital | Customer Services | Part Time | Permanent |On Site (22.5 hours Over 3 days Monday - Friday) Salary - Competitive, depending on experience Nuffield Health is Britain’s largest not-for-profit healthcare organisation. Join us as a Customer Service Advisor in our Warwickshire Hospital and play your part in...

  • Customer Service Advisor

    2 weeks ago

    Coventry, United Kingdom Community Partnership Personnel Full time

    Community Partnership Personnel are delighted to be working alongside a leading provider of affordable housing in Coventry to recruit for several Customer Service Advisor vacancies. As a Customer Service Advisor, you will be responsible for providing advice and guidance to the organisations residents on all housing related enquiries. Overview - Immediate...