Project Support Officer

7 months ago

Manchester, United Kingdom Coop Full time

**Project Support Officer**

£24,500 - £28,500 plus benefits (Work Level 6B)

Manchester city centre, hybrid

We’re looking for a Project Support Officer to join our online team. In this role you’ll work in a hybrid way, splitting your time between home and the office (find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policy).

As a Project Support Officer, we’ll look to you to support the delivery of projects within our new Collection and Returns team. We’re looking at evolving our in-store services and operation, and trialling new and exciting initiatives in our stores across the UK. You’ll work with colleagues to roll out these initiatives and look for opportunities to improve processes. If you can bring us the experience and drive we’re after, we can offer you a fantastic opportunity to develop your career whilst making a real difference and inspiring change across Co-op retail.

**What you’ll do**
- Support the Online Platform Manager in the delivery and implementation of new projects across our stores
- Manage priorities and results linked to our Collection and Return services, including locker/parcel services rollout and utilisation
- Help colleagues to embed processes across the business
- Understand and interpret customer and colleague feedback to help inform our Collection & Returns strategy
- Make sure targets are met and that projects are delivered accurately and on-time
- Look at continuous improvement; finding opportunities to improve processes and ways of working
- Interpret sales and utilisation data to help inform decisions around which services we offer in different locations
- Build relationships with colleagues and managers across the business, influencing and gaining buy-in on our Collection & Returns and overall Q-Commerce strategy

**This role will suit people who have**
- Great relationship-building and management skills, as you’ll be working with lots of different partners at all levels, both internal and external
- The ability to work autonomously with lots of motivation, drive and energy
- Manage changing and conflicting priorities
- The ability to deliver messages confidently and in the right way
- An understanding of how to manipulate data in Excel and the ability to present this to inform decisions
- Previous experience of delivering change or an understanding of continuous improvement

**Why Co-op?**

If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).
- An annual bonus (based on personal and business performance)
- 28 days holiday (rising to 32 with service) plus bank holidays
- A pension with up to 10% employer contributions
- Private healthcare for you
- Access to a subsidised onsite gym (at our Manchester HQ)
- Coaching and training to support your career development
- Wagestream app - giving you access to a percentage of your pay as you earn
- YuLife app - rewarding you for exercising with discounts and vouchers for your favourite brands

At Co-op, we’re proud to do things a different way. As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

**Building a diverse environment**

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing

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