Project Support Officer

7 months ago

Manchester, United Kingdom National Highways Full time

**Your new role**

Here at National Highways, we have an exciting opportunity for a Project Support Officer to join our Major Projects directorate as part of the Regional Investment Programme division (RIP).

The key purpose of this role is to support and enable the delivery of capital investment projects in the Major Projects directorate. This role encompasses the delivery and coordination of project and administrative support to a wide range of internal and external stakeholders to time, quality and within budget.

**What you'll be leading on**
- Provide comprehensive business support for project management activities including finance, document control and scheme governance ensuring the accuracy and quality of project data and compliance.
- Co-ordinate high-quality responses for customer contacts and ensure correspondence, such as responses to complaints or customer enquiries, are drafted and completed to high standards and in a timely manner.
- Monitor project inboxes to ensure they are managed effectively, distributing and raising key information with project team including Assistant Project Manager and Project Manager.
- Support with timely preparation of meetings and engagements with internal and external stakeholders, taking accurate minutes/records where required.
- Operate a variety of administrative processes, ensuring they are delivered accurately, on time and in line with defined procedures and standards.

**To be successful you will have**
- Relevant project and or/programme support skills with knowledge or experience of project and or/programme management.
- Experience in the use of business information and document management systems with the ability to manage information and create reports.
- Proficient in the use of office Microsoft products (Excel, PowerPoint & Word).
- Experience in working collaboratively with internal and external stakeholders to deliver high quality customer service with good verbal and written communication skills.
- Evidence of being a strong collaborator to gain the involvement and engagement of a wide range of stakeholders.
- Keen organisational skills and an ability to prioritise deadlines.

**A bit about us**

RIP is responsible for the development and delivery of junction improvements, bypasses, projects of National significance and major infrastructure projects. We deliver capital improvements that will help to grow the economy and deliver wider social benefits and improve infrastructure.

We exist be a focal point for the delivery of sensitive and complex projects, growing individual talent and our organisational capacity to be successful. We strive to be creative and exploit digital and technological opportunities whilst maintaining the highest standards in Safety, Health, Wellbeing and Customer Service to deliver great projects.

**Want to know more?

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