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Customer Support Executive
4 months ago
Are you passionate about providing top-notch customer service and technical support? We are seeking a skilled Customer Support Representative to join our Customer Support team and become an essential part of our mission to deliver world-class customer service.
**Responsibilities**:
- Respond to technical inquiries and troubleshoot service-related issues on fitness equipment for our valued customers,
- Own, manage, and resolve customer cases efficiently through our dedicated CRM system, ensuring optimum customer satisfaction.
- Continually strive for service quality improvement, focusing on First Time Resolutions, Time to Service, case management, closure, and telephone response time.
- Coordinate parts shipments, verify warranty status, and create Field Service work orders.
- Identify opportunities to upsell parts and service agreements, contributing to revenue generation.
**Requirements**:
- Excellent customer interaction skills, ensuring a pleasant and professional experience for our customers.
- Strong multitasking abilities to manage fluctuating workflows effectively.
- Proficient technical isolation troubleshooting and mechanical reasoning skills.
- Familiarity with MS Office (Word, Excel, PowerPoint, and Outlook), Oracle, and Sales Force experience is preferred.
- Prior experience in a customer service or support environment.
Competencies:
- Customer Service: Addressing customer questions and complaints with efficiency, maintaining a pleasant and professional image.
- Dependability: Meeting commitments, working independently, and handling change effectively.
- Productivity: Managing workloads, prioritizing tasks, and managing time well.
- Teamwork: Collaborating effectively with team members to meet goals.
- Communication: Strong verbal and written communication skills, with good listening abilities.
Working Conditions:
This position may require occasional bending, stooping, reaching, lifting, pushing, pulling, and moving items up to 15 pounds. It involves walking, standing, and working under sometimes stressful conditions or irregular hours. Reasonable accommodations will be provided for individuals with disabilities.
Work Environment:
You will work in an office environment with frequent interaction with internal and external customers.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
To speak to a recruitment expert please contact Jessica Olins
