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B2B Customer Support Specialist
2 months ago
Bucks and Berks Recruitment is seeking a highly skilled Customer Service Executive to join their team. As a key member of the organization, you will be responsible for providing exceptional customer service and support to clients.
Key Responsibilities- Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
- Order Processing: Accurately process customer orders, quotes, and transactions, ensuring seamless communication and follow-up.
- Business Development: Identify opportunities to generate new business through customer service initiatives, cross-selling, and up-selling.
- Communication: Maintain excellent communication skills, both written and verbal, to effectively interact with customers, colleagues, and management.
- Problem-Solving: Utilize strong problem-solving skills to resolve customer complaints and concerns in a fair and efficient manner.
- Experience: Previous experience in a similar customer service role, preferably in a B2B environment.
- Skills: Excellent administration skills, superb attention to detail, fantastic communication and IT skills, and high organizational skills.
- Personal Qualities: Highly organized, able to remain calm under pressure, and an excellent problem solver.
Bucks and Berks Recruitment is an equal opportunity employer committed to diversity and inclusion. We strive to create a workplace that values and respects all employees, regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
