Customer Service Coordinator
7 months ago
**Are you passionate about providing excellent customer service? Do you have strong organisational skills? Do you thrive in fast-paced, high volume working environments? We are proud of our company and how we serve our customers, and we work very hard to deserve the trust of our customers, our peers, and our planet. If you would like to be a part of our brilliant team, we want to hear from you**
We have an exciting role within a new Customer Service team at our site near Darlington. These are exciting times of growth, so if you value progression and would like to be a part of a fresh new team please read on
**Our Purpose**
Working with the account managers to provide professional support to the customer and be the day to day go to person for the account for orders, active sales and promotions and samples. Be the day-to-day contact for all customer accounts. To validate orders for customers ensuring they are accurate, maintain and report on opportunities and sales for customers. To delight the customer with responses to their needs quickly and accurately and ensure the customer has a positive experience of working with us
**Principal Elements**
- Advise customers of potential delays to future orders and give accurate information prior to order of potential delivery dates
- Receipt customer orders and input/transact into the systems ensuring that any anomalies are communicated with the customer and orders are acknowledged within 24 hours
- Working closely with the planning teams ensuring order intake is achievable based on production capacities.
- Managing the order process for B2C Customers including arranging delivery dates, collection dates and providing comms for B2B customers.
- Provide Administration support in reporting to customers on a weekly basis
- Receiving Inbound calls from End users
- Receiving phone calls from customers to provide product information and query resolution at order placement
- Supporting the improvement of service levels
- Supporting systems development
**Knowledge and Experience Key attributes**:
Essential:
- Previous Customer Service Experience, ideally in a manufacturing environment.
- IT literate. Must have excellent Microsoft Excel skills including the use of advanced functions
- Strong planning and organizations skills
- Excellent communicator with a high level of numeracy and literacy in English.
Desirable:
- Knowledge of SAP.
- 3+ years of customer service experience
**Qualifications**:
- The position requires good level of education.
- excellent communication skills, both verbal and written.
Pay: £20,000.00-£25,000.00 per year
**Benefits**:
- Company events
- Company pension
- Gym membership
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
**Experience**:
- Customer service: 4 years (preferred)
- Manufacturing: 2 years (preferred)
- Data Input: 2 years (preferred)
- Administration: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
-
Senior Food Service Coordinator
2 weeks ago
Bishop Auckland, Durham, United Kingdom Compass UK & Ireland Full timeSenior Food Service CoordinatorCompass Group UK&I is committed to fostering an environment where every individual can thrive. We are seeking an experienced Senior Food Service Coordinator to oversee all Compass Group UK&I catering and service operations for Chartwells on a part-time basis.As a Senior Food Service Coordinator, you will be responsible for...
-
Support Services Coordinator
1 week ago
Bishop Auckland, Durham, United Kingdom Four Seasons Health Care Limited Full timeAbout the RoleThe Support Services Coordinator will be responsible for delivering high-quality care and providing support and guidance to the care team. You will review and update care plans, plan and review staff rotas, and promote high standards of care.
-
Catering and Event Coordinator
2 weeks ago
Bishop Auckland, Durham, United Kingdom Exemplar Health Care Full timeJob DescriptionCatering and Event CoordinatorWe are seeking an experienced catering and event coordinator to join our team at Exemplar Health Care. As a catering and event coordinator, you will be responsible for planning and executing events, managing food service operations, and ensuring exceptional customer satisfaction.Salary: Up to £13.72 per hour...
-
Customer Service Representative
6 months ago
Bishop Auckland, United Kingdom Jewson Builders Merchants Full timeJob Description Header / Teaser Are you based in the **BISHOP AUCKLAND** area? Do you have a passion for working with people? Do you have first class Customer Service skills? Are you open to learning and development? Jewson, a leading building materials distributor in Northern Europe, is on the hunt for a Senior Customer Service Advisor who's as...
-
Customer Service Advisor
7 months ago
Bishop Auckland, United Kingdom CA Group Ltd Full timeThis is a fast-paced job role, where the Customer Service Advisor will effectively handle customer orders, as well as dealing with complaints and issues. **Job Summary / Key Responsibilities**: - Work closely with the sales and production teams to improve the customer experience. - Provide support to, and deputise for, the ‘order co-ordination’ process...
-
Customer Service Consultant
7 months ago
Bishop Auckland, United Kingdom Darlington Building Society Full timeDo you have experience in working in a customer service environment? Are you brilliant with people? Do you pride yourself on providing a first-class customer experience? Then we have a role for you!!! About the role: We have the opportunity for you to join something special. We are looking for an individual to join our team and become one of the faces of...
-
Customer Service Assistant
7 months ago
Bishop Auckland, United Kingdom Darlington Building Society Full timeAbout the role: Do you have experience in working in a customer service environment? Are you brilliant with people? Do you pride yourself in providing a first-class customer experience? Then we have a role for you!!! We have the opportunity for you to join something special. We are looking for an individual to join our team and become one of the faces of...
-
Customer Service Assistant
7 months ago
Bishop Auckland, United Kingdom Darlington Building Society Full time**About the role**: Do you have experience in working in a customer service environment? Are you brilliant with people? Do you pride yourself in providing a first-class customer experience? Then we have a role for you!!! We have the opportunity for you to join something special. We are looking for an individual to join our team and become one of the faces...
-
Senior Culinary Services Coordinator
1 week ago
Bishop Auckland, Durham, United Kingdom Exemplar Full timeAre you an experienced Chef looking for a challenging and rewarding role? We are seeking a Senior Culinary Services Coordinator to join our team at Laurel Place care home in Bishop Auckland.Salary: Competitive hourly rate up to £12.50 depending on qualifications and experienceIn this key role, you will be responsible for overseeing kitchen operations,...
-
Food Service Director
2 weeks ago
Bishop Auckland, Durham, United Kingdom Exemplar Health Care Full timeAbout UsExemplar Health Care is a leading provider of healthcare services in the UK. We are dedicated to delivering high-quality care and services to our residents and customers.Career Opportunities: We have exciting career opportunities available in our food service department, including catering and event coordinator roles.Salary and Benefits: Our salary...
-
0.5 Lecturer Coordinator in Public Services
7 months ago
Bishop Auckland, United Kingdom BISHOP AUCKLAND COLLEGE Full time**0.5 Lecturer Coordinator in Public Services** 18.5 hours per week permanent position to commence as soon as possible **Grade**: Harmonised Pay Scale Points 23-35 (£25,957.38 - £35,463.23 per annum) Bishop Auckland College is seeking to recruit a 0.5 Lecturer Coordinator in Public Services who will be responsible for the effective and efficient...
-
Senior Customer Service Advisor
6 months ago
Bishop Auckland, United Kingdom Barclays Full time**Senior Customer Service Advisor** **Location: Bishop Auckland** **Salary - £26,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus...
-
Administrative Property Services Coordinator
2 weeks ago
Bishop Auckland, Durham, United Kingdom CV-Library Full timeAbout the JobWe are seeking a highly motivated Administrative Property Services Coordinator to join our team at CV-Library. This role offers a unique blend of administrative and property-related responsibilities.You will be working closely with the team to provide administration support, manage client repairs systems, and ensure property repair policies and...
-
Customer Service
7 months ago
Bishop Auckland, United Kingdom NatWest Full timeOur people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Customer Service - Personal Banker in Bishop Auckland - You’ll...
-
Customer Services Coordinator
7 months ago
West Auckland, United Kingdom Get Staffed Online Recruitment Full time**Customer Services CoordinatorWest AucklandFull Time / 12-month Fixed Term Contract** **Do you want to work for a company who...** - **cares for its employees & customers** in equal measure? - is **serious about sustainability **& the environmental impact of its products & processes? - can provide a **long-term future** & **personal development** for those...
-
Customer Service Assistant/supervisor
6 months ago
Bishop Auckland, United Kingdom Admiral Slots - Luxury Leisure Full time**Job Role: Customer Service Assistant/Supervisor - Bishop Aukland** **Hours per week: 24 hours per week,** **Hourly rate: £11.50 - £13.50 per hour** **This role is a mixed shift pattern therefore you must be available to cover days, evening shifts, night shifts and weekend shifts.** **If working between the hours of 11pm and 6am, you will receive an...
-
School Feeding Services Coordinator
7 days ago
Bishop Auckland, United Kingdom Compass UK & Ireland Full timeSchool Catering RoleWe are looking for an experienced Catering Manager to join our team in a school setting. The ideal candidate will have a strong background in catering, excellent communication and organisational skills, and a passion for great-tasting food and exceptional customer service. As a key member of our team, you will be responsible for ensuring...
-
Food Experience Coordinator
1 month ago
Bishop Auckland, Durham, United Kingdom Compass Group UK & Ireland Full time**Job Description: We are seeking a dedicated Food Experience Coordinator to join our Chartwells team on a part-time basis, contracted to 25 hours per week. In this role, you will play a vital part in delivering exceptional food experiences and maintaining impeccable food quality and customer service.Main Responsibilities:Prepare and serve high-quality food...
-
Charity Events Coordinator
2 weeks ago
Bishop Auckland, Durham, United Kingdom CV-Library Full timeDrive Event Success as a Charity Events CoordinatorWe are a dynamic charity based in Bishop Auckland, dedicated to delivering high-quality events and experiences for our customers. As a key member of our team, you will be responsible for coordinating events to maximise ticket sales and ensure event success.Job Responsibilities:Build strong relationships with...
-
Customer Service – Personal Banker
1 month ago
Bishop Auckland, United Kingdom Natwest Full timeJoin us as a Customer Service - Personal Banker in Bishop Auckland You'll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals We'll look to you to proactively find ways to continually enhance our customer banking experience We'll support you to achieve a Foundation Certificate in Responsible...