Customer Service Advisor
6 months ago
This is a fast-paced job role, where the Customer Service Advisor will effectively handle customer orders, as well as dealing with complaints and issues.
**Job Summary / Key Responsibilities**:
- Work closely with the sales and production teams to improve the customer experience.
- Provide support to, and deputise for, the ‘order co-ordination’ process to improve overall effectiveness.
- Ensure all EPICOR data entry is accurate and completed within the required timescales.
- Be responsible for any order changes from original order receipt.
- Ensure any date changes and order confirmations are provided to customers.
- Review customer requirements and execute plans to achieve OTIF performance criteria.
- Provide feedback to customers where OTIF isn’t possible due to production issues.
- Where necessary provide support to the order processing team during high workload periods.
- Provide continued support to the ‘Transport Issue Log’ process by resolving issues.
- Improving service offering - innovating and evolving systems, processes & procedures.
- Knowledge share good practice within and between teams through proactive, positive contact.
- Grow technical knowledge by attending educational theory and practical workshops and regularly review technical literature.
- Ensure all work complies with the CA Group QMS system.
**Knowledge, Skills & Experience**:
- The ability to work at speed whilst maintaining attention to detail.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills.
- Patience and the ability to remain calm in stressful situations.
- Sales and persuasive skills.
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Bishop Auckland: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
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