Operational Support Coordinator

2 weeks ago

London Gatwick Airport, United Kingdom Menzies Aviation Full time

**Overview**

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 200 locations in over 37 countries, across six continents. But at the heart of our business is our people. If you are seeking a role with opportunities to learn and develop, this could be the beginning of an exciting journey.

Provide administration support services to the business and Operational Managers to ensure the efficient operation of the business in the financial and administration sector delivering the highest standard of service.

**Main duties and accountabilities**
- Process the Time and Attendance System clearing exceptions on a daily basis and communicating effectively with Operational Managers when required.
- Process monthly payroll including overtime, bonus, step-up-pay, deductions and other ad-hoc payments and process accordingly.
- Manage, action and respond to all pay related queries.
- Manage and coordinate all referencing processes.
- Provide confidential secretarial and administrative support to the Operational Managers as requested.
- Track attendance in each station, provide prompts to local management to ensure that Return to Work Interviews are carried out and recorded.
- Process and issue all Maternity and Paternity paperwork, as advised by the HR Team.
- Respond to daily enquiries on matters such as personal enquiries relating to address changes, salary and overtime discrepancies, recruitment enquiries, ID passes and car parking passes.
- Record all sickness data for SSP purposes, calculate and process any sick pay deductions in accordance with the company's sick pay policy.
- Record and manage holiday records and report on a regular basis to operations.
- Ensure that all changes to personal details, job roles, remuneration or benefits are actioned in accordance with the prevailing policies and procedures, including issue of letters and contracts of employment.
- Responsible for the end-to-end approval and advertising process for all roles and provide support to hiring managers on the creation of job descriptions.
- Provide reports and data through the recruitment system on all elements of the recruitment process.
- Ensure all paperwork is completed for new starts and ensure they are set up appropriately in all HR systems. Organise and maintain personnel files, ensuring compliance with GDPR and 8 Pillar requirements.
- Order all uniform to meet the Stations need, distribute and arrange collections of all uniform, keeping detailed records for audit purposes.
- Ordering stationary using the appropriate purchase order process and managing stock levels.
- Manage the petty cash requirements and keep accurate receipts and timely reporting for account purposes.
- Coordinate all eyecare voucher requests for the Station, in conjunction with the HR Team.
- Ensure that all final payments for termination of employment are made in accordance with statutory and contractual obligations.
- Ensure that leavers are removed from all HR systems and records are archived in accordance with the prevailing data retention policy.
- Respond to external reference requests for past/current employees in accordance with company policy.
- Any other duties that you may be called upon from time to time to support the operational needs of the business.

**Safety, Security and Compliance**

**ALL **Employees have a responsibility and duty whilst at work to:

- Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
- Co-operate with their manager / supervisor in order to allow them to perform or comply with any legal requirements imposed on the company.
- Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety or welfare reasons.
- Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
- Report any hazards, near misses, incidents, accidents or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.
- Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
- Fully understand the company health and safety policy.
- Attend training courses as may be arranged by the Company.
- Engage with MORSE and follow our code principles.

**Qualifications and Experience**
- Previous experience within a similar role would be advantageous
- Ability to work using own initiative and without supervision
- Good team player with excellent interpersonal and communication skills
- Excellent organizational, planning and administrative skills and a good eye for detail
- Experience of working in a busy, sometimes high-pressure environment

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