Customer Relations Advisor

3 weeks ago


Bridgend, United Kingdom SCG Wales Full time

**The Business**

SCG Wales is a dynamic and fast paced telecommunications business with a reputation for excellent customer service and unrivalled career development. Our primary focus is to ensure the best customer service for our customers.

Each customer is at the heart of our business whereupon we strive to design, deliver, and support the best solution to underpin their business and daily operations. Supported by industry leading technical specialists.

Our services combine multiple disciplines as listed below where each are overlayed with comprehensive service and high touch account management.
- Hosted IP Telephony
- Data Connectivity
- Business Mobile
- Private Cloud

To help maintain our strong presence in the market, we are looking to boost our team with some highly enthusiastic and winning personalities.

**The Team**

An exciting opportunity has arisen for a motivated individual to join our thriving organisation as a Customer Service Administrator. The Customer Service Administrator is an essential role in delivering excellent customer service matched with a main point of contact for our clients. You will work with all the SCG Wales teams to ensure excellent service is being delivered to our clients. As a member of the SCG Wales team you will have excellent customer service skills matched with a practical and organised approach with everything you do

**Role Summary**

The role consists of delivering excellent customer service to our customers time and time again. You will be the main point of contact for all customer queries, issues, and complaints. You will ensure timely delivery of updates to our customers and ensuring to keep the customer at the fore front of everything you do

**Skills & Experience**
- Proven Customer Service experience
- Exceptional customer service skills
- Exceptional communication skills
- Organisational, administrative and proficient IT skills
- Self-motivated and driven to succeed
- Flexible, thrives in a fast-paced environment
- Able to work off own initiative and develop ideas
- Demonstratable record of effective relationship building
- Ability to use Office Suite
- Professional telephone manner
- Customer driven with the ability to demonstrate genuine empathy
- Ability to deal with complaints
- Proven conflict resolution experience

**Salary**: £20,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Employee mentoring programme
- Free parking
- On-site parking
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

Work Location: In person


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