Customer Service Administrator/ Customer Advisor

4 days ago


Bridgend, United Kingdom Invacare Ltd Full time

The Customer service department within Invacare is unique, not only because of the product we sell but to whom we sell it too, our Customer Service department is responsible for answering customer questions quickly and effectively, resolving issues with empathy and care.

We are currently seeking a dynamic Customer Service Administrator/ Advisor who is able to demonstrate that they have a high level of flexibility, to support the team around them. In the role you will be:

- Processing customer sales orders - through using our bespoke CRM (Customer Relationship Management) System, you will be using our in-house database systems to ensure that orders are entered accurately and efficiently.
- You will have your own key accounts, where you will be the first point of contact, so it will be essential to be able to develop strong working relationships and provide support when needed.
- You will also be responsible for assigning orders to team members via the CRM system, dealing with ad hoc queries, raising credit requests, and other general office and admin duties.

To be successful, you need to be a team player with a high degree of IT literacy, strong and confident communication abilities (both written and verbal), coupled with a high degree of organization and attention to detail. These are all crucial skills that we consider essential in this role.

In return, we offer full training, a competitive salary, generous holidays, a benefits package including discount shopping sites, free onsite parking, and genuine career progression.
- **About the Company**_

**Salary**: £20,500.00-£21,500.00 per year

**Benefits**:

- Company pension

Schedule:

- Day shift
- Holidays
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Bridgend: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Reference ID: CS4



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