Service Advisor
5 months ago
**Hours of work**:
- **8.00 am to 5.30 pm Monday to Friday**
- **8.00 am to 12.30 pm Saturday rota (one in three)**
As a Service Advisor, you will be the first point of contact for customers visiting the dealership and, as such, you'll be an important ambassador for the company.
**Duties of the Service Advisor**:
- Dealing with customer requirements for service and vehicle repairs in an efficient and courteous manner, to ensure a high standard of customer satisfaction;
- Dealing with all service enquiries;
- Managing the allocation and handover of customer service vehicles;
- Liaising with workshop teams to ensure timely completion of customer vehicles;
- You will be targeted on your upselling capabilities, making customers aware of the various Service/ Warranty plans etc on offer, this part of the role will be key to your overall OTE.
**Requirements of the Service Advisor**:
- You must be IT literate and Kerridge knowledge is preferred;
- You must hold a full UK driving licence.
**In return we offer**:
- Generous monthly performance related bonus scheme
- Workplace pension scheme
- Manufacturer accredited training
- Mazda Car Scheme available to employees
- Employee discounts
- Eyecare Voucher Scheme
- Referral programmes
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
- Employee discount
- On-site parking
- Referral programme
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
Work Location: In person
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