Service Advisor
5 months ago
We are currently recruiting for a new Service Advisor to help us keep our Bridgend branch running smoothly.
**What we can offer you**
- 30 days’ holiday allowance.
- Pension scheme.
- Staff and family discounts.
- Opportunities for training and progression
**Hours**
Full time: Monday - Friday, 8am - 5.30pm, and rotational Saturdays, currently 8:30am - 12:30pm.
**Salary**
Opportunity to Earn £35,000 (Salary & Bonuses)
**About the role**
Our Service Advisors are responsible for delivering and maintaining a fantastic experience for all our aftersales customers.
We’re looking for an articulate, warm communicator who can give our customers the star treatment - whether it’s first thing on a manic Monday or last thing on a Friday afternoon.
This customer-facing role will be a great fit for someone who’s already worked in a customer service position and genuinely enjoys exceeding expectations and creating positive outcomes.
**Day-to-day duties**
- Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.
- Liaising with the workshop to ensure that customer requirements are fulfilled and communicated accurately.
- Following the company’s digital journey from booking in a customer to creating their invoice for payment.
- Explaining fully to customers any faults or repairs found on their vehicle and providing them with clear and accurate solutions.
- Treating any dissatisfied customers with empathy and understanding and having the confidence to take a positive approach in finding solutions.
- Maintaining knowledge of aftersales products and services, and upselling where appropriate.
- Making sure the customer database is updated and accurate at all times.**Essential skills**
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
- The ability to multi-task and be highly adaptable within a busy environment.
- Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers.
- Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop.
- Ability to prioritise your workload.
- Ability and willingness to work with defined processes and guidelines.
- Good core administration skills to accurately capture customer details to the required standards.
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
**Experience**:
- service advisor: 2 years (preferred)
- Customer service: 2 years (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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