Service Advisor
5 months ago
**Service Advisor**
**Hours of work**:
- **8.00 am to 5.30 pm Monday to Friday**
- **8.00 am to 12.30 pm Saturday rota (one in three)**
As a Service Advisor, you will be the first point of contact for customers visiting the dealership and, as such, you'll be an important ambassador for the company.
This is an exceptionally busy department and the role requires someone who can work very well under pressure, whilst offering exceptional customer service
**Duties of the Service Advisor**:
- Dealing with customer requirements for service and vehicle repairs in an efficient and courteous manner, to ensure a high standard of customer satisfaction;
- Dealing with all service enquiries;
- Managing the allocation and handover of customer service vehicles;
- Liaising with workshop team to ensure timely completion of customer vehicles;
- You will be targeted on your upselling capabilities, making customers aware of the various Service/ Warranty plans etc on offer, this part of the role will be key to your overall OTE.
**Requirements of the Service Advisor**:
- Previous Service Advisor experience within the automotive industry is essential;
- Warranty experience is preferred;
- You must be IT literate and Kerridge knowledge is required;
- You must hold a full UK driving licence;
**Benefits**:
- Company pension
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
**Experience**:
- service advisor: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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