Medical Secretary

7 months ago

Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full time

The role of the Medical Secretary is to provide a comprehensive secretarial, administration and information service to the Consultant in respect of his/her NHS work and to the supporting medical team. The role comprises a wide range of specific duties and requires competence in word processing, keyboard skills, audio-typing, communication and organisational skills.

Qualification to AMSPAR Medical Secretary Diploma level or equivalent is highly desirable, as are transcription skills and knowledge and understanding of medical terminology. An ability to understand the need for and to maintain confidentiality is essential.
- Transcription and production, from digital dictation of typewritten reports/correspondence, using word processing packages.
- Open and prioritise correspondence (which is often of a highly sensitive and confidential nature) on behalf of consultant ensuring that urgent correspondence receives prompt attention.
- Print, distribute and file clinic letters and correspondence in community notes.
- Process case-notes of patients discharged, follow through ongoing care plans as indicated in notes.
- Ensure that relevant investigation results received after patient’s discharge are communicated to GP’s where appropriate.
- Ensure that discharge summaries and other time-sensitive information are dictated and typed within designated time limits.
- Receive and prioritise telephone enquires, complaints, messages and information from patients, relatives, GPs, Consultants and external organisations on behalf of Consultant and clinical team.
- Deal with enquiries relating to the medical and social welfare of patients and relatives in a sensitive manner, referring to medical staff or other Healthcare Professionals where appropriate.
- Respond to enquiries from patients and Healthcare personnel as appropriate.
- Manage patient investigation results. Check all incoming laboratory/radiology results, ensuring that abnormal results are communicated promptly to appropriate Clinician.
- Input and extract data from Electronic Patient Record (EPR) and other relevant software programmes (e.g. ICE, Winscribe etc.)

Our organisation is driven by our strategic objectives and organisational values and we look for people who are strongly aligned to them. In line with ELHT's People Strategy we recognise the value brought to the Trust by our staff, and the link that exists between an engaged, happy workforce, and the quality of care they are able to deliver to supporting patient care.
- Transcription and production, from digital dictation or shorthand, of typewritten reports/correspondence, using word processing packages, for the Consultant’s team, which may include outpatient reports, discharge summaries and other relevant clinical and non-clinical correspondence.
- Open and prioritise correspondence (which is often of a highly sensitive and confidential nature) on behalf of consultant ensuring that urgent correspondence receives prompt attention. In the Consultant’s absence, the Medical Secretary is responsible for ascertaining which correspondence requires referral to an appropriate clinician for urgent attention.
- Print, distribute and file clinic letters and correspondence in community notes.
- Process case-notes of patients discharged, follow through ongoing care plans as indicated in notes. Allocate notes to relevant clinician for dictation, or ensure that any standard letters are completed as appropriate. Ensure that follow up appointments or referrals to other specialties are arranged where necessary.
- Ensure that relevant investigation results received after patient’s discharge are communicated to GP’s where appropriate, particularly where treatment may be required.
- Ensure that discharge summaries and other time-sensitive information are dictated and typed within the designated time limits.
- Receive, manage and prioritise telephone and personal enquires, complaints, messages and information from patients, relatives, General Practitioners, Consultants and other medical staff and external organisations on behalf of Consultant and clinical team. Deal with enquiries relating to the medical and social welfare of patients and relatives in a sensitive manner, referring to medical staff or other Healthcare Professionals where appropriate. When responding to enquires, ensure that relevant guidelines or protocols are followed.
- Respond to enquiries from patients and Healthcare personnel as appropriate. Provide empathy and reassurance to patients where necessary. May be required to convey clinical/medical information to patients, medical, nursing, pharmacy or other healthcare staff, when instructed by, or with permission of Consultant.
- Manage patient investigation results. Check all incoming laboratory/radiology results, ensuring that abnormal results are communicated promptly to appropriate Clinician. Ensure all reports are seen and signed by Clinician prior to filing in case-notes. Retrieve patient res

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