Care Navigator

6 months ago

Blackburn, United Kingdom GP Surgery Full time

The post holder will be expected to provide their services at both of the Practice Sites: Primrose Bank and Ewood Medical Centre

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Undertake a variety of administrative duties to assist in the smooth running of the Practices, including the provision of secretarial and clerical support to Clinical staff and other members of the Practice Team.

To provide effective communication between Patients, Doctors and other members of members of the Primary Health Care Teams, Secondary Care and other Associated Health Agencies.

Duties and Job Responsibilities:
The Duties and responsibilities to be undertaken by members of the practice reception/administration team may include any of all of the items in the following list. Duties may be varied from time to time dependent on the current and evolving practice workload and staffing levels. It is imperative that you are flexible and open to change.

Administration
- To have a thorough knowledge of all Practice procedures.
- To work in accordance of written protocols
- Have knowledge and promote the online access service to patients. Knowing how to enrol patients including children and carers, re-issue passwords and re-set their access.
- Processing and distributing incoming (and outgoing) mail
- Providing clerical assistance to Practice as required from time to time, including word/data processing, filing, photocopying and scanning

Reception
- Receiving patients, consulting with members of Practice team
- Keep a check on reception waiting room to ensure all patients have checked in, either via checking in screen or reception desk
- Handing completed repeat prescriptions to patient and checking names and address, add information onto prescription pick up list and ensure patient signs before handing over prescription.
- Be able to cover all reception position as necessary, following allocated jobs for the person you are covering
- Keep reception area tidy
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Ensure visitors sign in and out of the visitors book.

Appointments
- Process appointment requests for today and future appointments from patients by telephone and in person.
- Care Navigate each person that requests an appointment
- Book minor surgery appointments into allocated slots
- Appointments for taxi medicals etc should be consulted first with relevant GP and appointment details & time, not part of the GP appointment list, noted down in Message book and confirmed with relevant GP
- Deal with visits requests, inputting names on Emis Home Visit session

Computer
- Registrations of new patients accurately and promptly computer data entry and medical records.
- Process patients change of address including all family members computer data and medical records
- Ensure up to date telephone numbers are recorded in the allocated slot on the registration screen for each patient and check correct telephone number each time patient contact is made.
- Process repeat prescription request in accordance with Practice guidelines.

Telephone
- Have working knowledge of telephone system, and telephone messaging system.
- Know how to record/alter the holiday telephone message for Bank Holiday periods.
- Answer phone swiftly with a Good Morning or Afternoon Greeting and state your name, in a pleasant and helpful manner

Other Tasks
- Set up and clear rooms after surgeries
- Opening up premises at the start of the day when 1st to arrive, de-active alarm, open all shutters and make necessary preparations to receive patients.
- Ensure, when allocated to lock up at end of day, that the building is totally secured, internal lights, fans, heaters, TV etc are all turned off and Answer machine is turned on, activate alarm
- Ensure building security have thorough knowledge of doors/windows/alarms.
- Make coffee for doctors and colleagues
- Ensure kitchen areas are kept tidy
- Any other tasks allocated by Practice Manager, GPs or Deputy Manager
- It is expected that you will conduct yourself with tact, sympathy, and efficiency and remain pleasant at all times.
- Imperative you are flexible to work over all Practice Sites and cover for colleagues absences (holidays and sickness)

Confidentiality:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practi

  • Care navigator

    1 month ago

    Blackburn, United Kingdom William Hopwood Surgery Full time

    Job summary We are currently looking for a Care Navigator to join our busy but friendly Reception team. The candidate will need to be able to work in a very fast paced and demanding environment so the ability to be efficient whilst working alone and within a team is essential. The working hours will be rota based between 8:00am - 6:30pm, Monday-...

  • Care Navigator

    8 months ago

    Blackburn, United Kingdom Oswald Medical Centre Full time

    **JOB DESCRIPTION** **JOB TITLE**: Care Navigator / Administrative Assistant (Multi Site) **MAIN PURPOSE OF POST**: To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff. Undertake administration in relation to patient healthcare and the Practice. **LINE MANAGER**: Reception...

  • Patient Services Navigator

    3 days ago

    Blackburn, Blackburn with Darwen, United Kingdom NHS Full time

    Job Description:The NHS is seeking an experienced and motivated individual to fill the position of Patient Services Navigator.About the Role:Provide exceptional patient care by managing appointments, registrations, and prescriptions efficiently.Collaborate with colleagues to maintain a high level of efficiency and productivity within the team.Key...

  • Recruiter

    6 months ago

    Blackburn, United Kingdom Choice Care Full time

    Do you have a passion for **connecting great people with amazing opportunities** and a knack for **building efficient Relationships?** **Choice Care** a Domiciliary Care provider is seeking a **dynamic and results-oriented individual** on 20hours/week to join our growing team as a **Part Time Recruiter.** You'll be a **multi-talented gem**, bridging the gap...

  • Chief Finance Officer

    1 week ago

    Blackburn, Blackburn with Darwen, United Kingdom Blackburn with Darwen Borough Council Full time

    Blackburn with Darwen Borough Council is seeking a Chief Finance Officer - Adult Social Care to lead its financial operations and planning. With a salary of £72,118 - £77,293 per annum, this role requires a strategic thinker who can bridge financial management with social work and commissioning.The successful candidate will have deep experience in Adult...

  • Director of Finance Strategy

    6 days ago

    Blackburn, Blackburn with Darwen, United Kingdom Blackburn with Darwen Borough Council Full time

    Blackburn with Darwen Borough Council is seeking an exceptional finance professional to lead its Adult Social Care service. With a salary of £72,118 - £77,293 per annum, this role requires a strategic thinker who can bridge financial management with social work and commissioning.The successful candidate will have deep experience in Adult Social Care...

  • Head of Financial Operations and Planning

    1 week ago

    Blackburn, Blackburn with Darwen, United Kingdom Blackburn with Darwen Borough Council Full time

    As Director of Finance Strategy, you will play a pivotal role in driving strategic change and integrating services across Adult Social Care and Health. With a focus on financial management, social work, and commissioning, you will be responsible for managing complex budgets and providing strategic leadership.The ideal candidate will have experience in...

  • Strategic Financial Leader

    6 days ago

    Blackburn, Blackburn with Darwen, United Kingdom Blackburn with Darwen Borough Council Full time

    Company OverviewBlackburn with Darwen Borough Council is a local authority seeking a strategic finance professional to lead the Adult Social Care finance team. As a key partner in the council's transformation journey, this role will drive financial excellence, efficiency, and innovation across adult social care services.About the RoleThis Head of Finance,...

  • Complex Case Management Professional

    4 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom East Lancashire Hospitals NHS Trust Full time

    Are you a motivated and organized individual looking to take your career to the next level? Do you have a passion for delivering high-quality patient care and making a positive impact on your community?As a Complex Case Management Professional at East Lancashire Hospitals NHS Trust, you will play a critical role in coordinating the discharge planning process...

  • Programme Coordinator

    1 day ago

    Blackburn, Blackburn with Darwen, United Kingdom MIGSO-PCUBED Full time

    About YouAs a highly skilled professional, you will have experience in project scheduling, planning, cost control, and risk management.Interpersonal and stakeholder management skills are essential for this role.A relevant qualification such as from APM (PMQ, PPQ), PRINCE2 or PMP would be beneficial.You must be able to manage multiple projects and priorities...

  • Physiotherapist Disability Evaluator

    4 days ago

    Blackburn, Blackburn with Darwen, United Kingdom Maximus Full time

    **Overview of the Role**">This is an exciting opportunity to join our team as a physiotherapist functional assessor. As a clinical assessor, you will play a critical role in helping people navigate the benefits system and access the support they need.">**Key Skills and Qualifications:**">Registration with the Health and Care Professions Council (HCPC)">At...

  • Parcel Delivery Driver

    6 months ago

    Blackburn, United Kingdom Vanguard staffing solutions Full time

    Are you a reliable and motivated individual looking for a rewarding opportunity in the delivery industry? We are currently seeking Multi Drop parcel Delivery Drivers to join our dynamic team in the UK. Earnings are in your hand the more you work the more you earn flexible shifts to suit your work life balance Optimised routes making Deliveries easy and...

  • Parcel Delivery Driver

    6 months ago

    Blackburn, United Kingdom Vanguard staffing solutions Full time

    Are you a reliable and motivated individual looking for a rewarding opportunity in the delivery industry? We are currently seeking Multi Drop parcel Delivery Drivers to join our dynamic team in the UK. Earnings are in your hand the more you work the more you earn flexible shifts to suit your work life balance Optimised routes making Deliveries easy and...

  • Cancer Support Worker

    7 months ago

    Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full time

    We are looking for an enthusiastic and motivated individual who can work autonomously, and as part of a team, to support patients living with and beyond cancer within our colorectal nursing team. The purpose of this role is primarily to ensure that the East Lancashire NHS Trust meets the National Cancer Strategy recommendation to ensure that people living...

  • Ward Clerk C6

    6 months ago

    Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full time

    The main duties of the role will be to act as a Ward Clerk supporting the ward nursing team as directed by the senior nurse on duty. MAIN DUTIES - Answering the telephone, dealing with general enquiries and relaying messages. - Greeting all patients on admission, taking them to the bedside or a waiting area and informing nursing staff. - Administration...

  • Receptionist - Ed/ucc/minor Injuries

    6 months ago

    Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full time

    Please note that this post is shift work, and shift times are 8am - 4pm / 1.30 pm - 9.30pm. and 9.30pm-8am East Lancashire Hospitals NHS Trust has a busy thriving Emergency Department and 2 Urgent Care Centre’s & a Minor injuries unit. We are currently seeking a highly motivated individual to join the reception team The Emergency Department/Urgent Care...

  • Receptionist - Ed/ucc/minor Injuries

    6 months ago

    Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full time

    Please note that this post is shift work, and shift times are 8am - 4pm and 1.30 pm - 9.30pm. East Lancashire Hospitals NHS Trust has a busy thriving Emergency Department and 2 Urgent Care Centre’s & a Minor injuries unit. We are currently seeking a highly motivated individual to join the reception team The Emergency Department/Urgent Care has a busy 24...

  • Project Manager

    2 days ago

    Blackburn, Blackburn with Darwen, United Kingdom MIGSO-PCUBED Full time

    We are seeking a highly skilled Project Manager to join our team at MIGSO-PCUBED. As a key member of our project management team, you will play a critical role in ensuring the scheduling, financial health, and overall performance of projects.About the RoleAs a Project Manager, your primary responsibilities will include:Scheduling Management - Timeline...

  • Scheduler and Controller

    2 days ago

    Blackburn, Blackburn with Darwen, United Kingdom MIGSO-PCUBED Full time

    We are seeking an ambitious and career-driven individual to fill the position of Scheduler and Controller at MIGSO-PCUBED. As a key member of our project management team, you will play a critical role in ensuring the scheduling, financial health, and overall performance of projects.About the JobThis is an excellent opportunity to make an impact on some of...

  • Complex Case Manager

    7 months ago

    Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full time

    Job overview The post holder will assist and provide a proactive and efficient Complex Case Management Service for all adult patients across all ELHT hospital sites. They will provide education and advice to maintain a high standard of discharge planning processes. Ensure and promote the timely access to health and social care resources to enable the...