Customer Service Coordinator

1 month ago

Wincanton, United Kingdom Octopus Personnel Full time

We are on the lookout for a Customer Service Co-ordinator to join a well-established company in Wincanton, Somerset.

You will be joining the team to provide a key communication link between customers and production.

What you will do:

- Costing recipe samples using the access database and excel, and communicating to account managers
- Creating quotes and sending to customers or accounts mangers
- Act as the primary contact point for customers for sales order placement and queries regarding production and delivery timing
- Input accurate sales orders into the system.
- Chase customers for orders where monthly budgets have not been achieved.
- Checking invoices against purchase orders daily.
- Act as the primary internal contact for handling queries relating to exports and imports.
- Ensure required supplier and customer / product data is current - customer EORI numbers, product commodity codes, meursing codes etc.
- Forward planning for import and export work - gather supplier data, documentation for transport, health certs etc.
- Ensure paperwork is supplied to relevant parties - transport / customer / customs etc.
- Deal with queries from the Trader Support Service (shipments to NI).
- Co-ordinate and host vet visits (to ensure timely and accurate completion of Export Health Certificates). Request collection of health certificates from vets when required.
- Assist sales team and logistics when required with queries from customers concerning export arrangements.
- Booking transport using the transport schedule

Communication:

- This role is the key link in the communication of planned and actual customer orders, both internally and with customers.
- Regular communication with customers to chase expected orders.
- Communication with Sales Support Manager on customer issues.

We are looking for a motivated person with an excellent work ethic, good attention to detail and a team player. No qualifications are needed, instead you will need a confident communication style and enjoy helping customers. Full training will be given.

Hours of work for this position are Monday to Friday 9.00am-5.00pm, 37.5 hours per week on a permanent basis.

Octopus Personnel is focused on equality and believes in the value of our diverse characteristics that make each one of us unique. We are committed to inclusive recruitment policies, where everyone is welcome to register.

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