Customer Service Administrator

2 weeks ago

Wincanton, United Kingdom Griffith Foods Full time

_Join Our Family_

**The Job**:

- Costing recipe samples using the access database and excel, and communicating to account managers
- Creating quotes and sending to customers or accounts mangers
- Act as the primary contact point for customers for sales order placement and queries regarding production and delivery timing
- Input accurate sales orders into the system
- Chase customers for orders where monthly budgets have not been achieved
- Checking invoices against purchase orders daily
- Handle queries relating to exports and imports
- Ensure required supplier and customer / product data is current - customer EORI numbers, product commodity codes, meursing codes etc.
- Forward planning for import and export work - gather supplier data, documentation for transport, health certs etc.
- Ensure paperwork is supplied to relevant parties - transport / customer / customs etc.
- Deal with queries from the Trader Support Service (shipments to NI)
- Support vet visits (to ensure timely and accurate completion of Export Health Certificates). Request collection of health certificates from vets when required.
- Assist supply chain when required with queries from customers concerning export arrangements
- Booking transport using the transport schedule

Full training on our systems and procedures will be given.

**Communication**:
This role is the key link in the communication of planned and actual customer orders, both internally and with customers.
- Regular communication with customers to chase expected orders.
- Communication with Sales Support Manager on customer issues.
- Working at Griffith Foods_
- We are a caring family company where everyone has the opportunity to grow, follow their own personal Purpose and find fulfilment in their work. We support each other, demonstrate mutual respect and nourish people’s well-being._
- We believe in doing the right thing, especially when it is hard to do and recognize that our success depends on our customers’ success consequently, we work together, leveraging our skills, knowledge and ideas to create exceptional products and solutions._
- We value diversity at our company and celebrate our cultural and personal differences, knowing that together, we create a unique source of strength. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age._

**Job Types**: Full-time, Permanent

**Salary**: £24,500.00 per year

**Benefits**:

- Additional leave
- Company events
- Cycle to work scheme
- On-site parking
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday

Work Location: One location

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