Medical Administrator
3 months ago
Overview:
Hours:
Mon - Fri 8am - 4pm (37.5 hours)
**Main Purpose of Role**
- To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other members of the primary healthcare team.
- To ensure enquiries are promptly, efficiently and courteously handled
- To provide an efficient administration service to all stakeholders
**General**
- To work within the guidelines and policies of the practice
- To ensure Health & Safety policies are adhered to and to report any Health & Safety concerns to Practice Manager or GP Partner
- To be conversant with the practice fire regulations
- To work closely with the wider practice team to ensure the smooth running of the practice, reporting any problems encountered to the appropriate person
- To participate in induction and training where appropriate
- To attend practice meetings (which may fall outside core working hours) as requested by the Practice Manager or GP Partners.
**Principal Duties**
- Welcome patients and visitors to the building and respond to queries
- Ensure patients are arrived on the clinical system
- Book appointments with appropriate clinician, recording relevant information in the medical record as appropriate
- Undertake triage of appointment requests to ensure urgent requests are dealt with appropriately
- Answer incoming telephone calls and respond to queries efficiently
- Act as an information point, directing patients to other services as appropriate
- Check and accept paperwork from prospective patients, ensuring ID requirements are fulfilled
- Undertake all duties in line with data protection policies
- Register temporary patients on the clinical system
- Advise patients of relevant charges for private services and accept payments accordingly
- Ensure the reception and waiting areas are kept neat and tidy
- New patient registrations, processing & registration of new patients onto clinical system
- Scanning & work flowing documents on clinical system
**Repeat Prescribing**
- Answer the dedicated repeat prescription phone line and deal with prescription requests and queries appropriately.
- Investigate and respond to prescription queries from patients and pharmacies
- Log all prescriptions being sent to local pharmacies in line with practice policy
**Start and End of Day Procedures**
- Open up premises at start of day - deactivate alarm, turn on lights, computers, open phone lines at 8am
- Secure premises at end of day - ensure building is completely secured, internal lights off and alarm system armed prior to exit
**Any Other Relevant Duties**
- The post holder will undertake any other delegated duties considered appropriate to the post
The post holder is responsible to Practice Manager, Assistant Practice Manager and GP Partners
Pay: From £11.72 per hour
Expected hours: 37.5 per week
**Benefits**:
- Company pension
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: JUNE24
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