Endoscopy Booking Clerk

4 weeks ago

Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

The Healthcare Operations Department are looking to recruit a Booking Clerk within the Endoscopy Booking Team at the Royal Albert Edward Infirmary, Wigan.

The post is for 37.5hrs per week, working Monday to Friday.

You must have experience of working within a busy, pressurised customer focused administration / office environment with an ability to deal with frequent interruptions. You must also have experience of using IT systems in the workplace.

It is necessary to be flexible and able to adapt quickly to change and altering work patterns. Will be covering various admin and clerical duties in line with service demands.

Must be educated to GSCE level or equivalent.

It is important that you detail in your supporting statement how you meet the essential/desirable requirements given on the person specification.

Previous applicants need not apply.

The main duties of this role are to provide an efficient and flexible administrative service that supports the clinical staff in the delivery of an effective booking service. To maintain a patient centred approach in the delivery of the service that supports patients in exercising choice.

It is important to ensure patient’s needs are central to the delivery of the service, therefore it is important that you have first class customer service skills along with a professional telephone manner.

You must be able to demonstrate keyboard skills with high level of data entry accuracy, be a motivated, enthusiastic individual who possess excellent interpersonal and communication skills with an ability to work effectively on your own initiative and within a team.

Choose Well - Choose WWL

Wrightington, Wigan and Leigh NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement and living our values ‘the WWL Way’.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

On-Call

Please note that senior positions (AFC band 8A or above) may be expected to participate in an on-call rota, if the role is predominantly operational.

The main duties of this role are

To book appointments for patients attending outpatient clinics, pre operative assessment and admission for elective surgery in accordance with booking rules

Display a professional attitude at all times when dealing with the general public and colleagues alike whilst using effective communication skills to influence the out come in issues causing concern.

To receive patients attending for elective admission or pre operative assessment, ensuring that all patient demographic details are updated both on PAS and in the casenotes

Assist members of the clinical staff with any queries concerning administrative processes

To support and assist team members across sites where there are staff shortages, whilst working as part of one multidisciplinary team

Deal with enquiries from patients, GP’s and other disciplines of staff regarding bookings.

Liaise with the consultant staff and medical secretaries regarding arranging urgent admissions and /or outpatient appointments

Process referrals to consultants for assessment of priority in a timely manner and once the relevant appointment is booked and negotiated with the patient ensure that all the associated documentation is tracked and processed accordingly.

Liaise with the clinical staff to ensure the delivery of a seamless service for patients attending either as an outpatient or inpatient

Promote and develop good communication links with all disciplines of staff involved in the booking process both internal and external to the Trust.

To locate and prepare casenotes for patients attending for elective admission and pre operative assessment and be responsible for the recording on PAS of all patient outcomes within agreed deadlines where appropriate

To be responsible for the quality and accuracy of all data input of both written and electronic information that they are recording.

To resolve queries and redirect enquiries by utilising the knowledge and implementation of the 'Booking Methodology' and 'Waiting Time' targets

To undertake general clerical tasks as appropriate e.g. filing, photocopying

Responsible for the reporting of any incidents / accidents to the supervisor and participating in the investigation by completing necessary documentation and any relevant follow up processes.

Produce and send all patient correspondence and information relating to booking in accordance with procedures and data quality standards in a timely and accurate manner in accordance with Trust and National targets and guidelines

Deal with the cancellation of clinics / th

  • Endoscopy Booking Clerk

    4 weeks ago

    Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    The Healthcare Operations Department are looking to recruit 2 Booking Clerks within the Endoscopy Booking Team at the RAEI, Wigan. The posts are 37.5hrs per week, working Monday to Friday. You must have experience of working within a busy, pressurised customer focused administration / office environment with an ability to deal with frequent interruptions....

  • Endoscopy Booking Clerk

    4 weeks ago

    Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    The Healthcare Operations Department are looking to recruit 2 Booking Clerks within the Endoscopy Booking Team at the RAEI, Wigan. The posts are 37.5hrs per week, working Monday to Friday. You must have experience of working within a busy, pressurised customer focused administration / office environment with an ability to deal with frequent interruptions....

  • Endoscopy Booking Clerk

    2 weeks ago

    Wigan, Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    The Healthcare Operations Department are looking to recruit a Booking Clerk within the Endoscopy Booking Team at the Royal Albert Edward Infirmary, Wigan.The post is for 37.5hrs per week, working Monday to Friday.You must have experience of working within a busy, pressurised customer focused administration / office environment with an ability to deal with...

  • Endoscopy Booking Clerk

    4 weeks ago

    Wigan, United Kingdom Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust Full time

    The main duties of this role are To book appointments for patients attending outpatient clinics, pre operative assessment and admission for elective surgery in accordance with booking rules Display a professional attitude at all times when dealing with the general public and colleagues alike whilst using effective communication skills to influence the out...

  • Endoscopy Booking Clerk

    2 weeks ago

    Wigan, Wigan, United Kingdom Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust Full time

    The main duties of this role are To book appointments for patients attending outpatient clinics, pre operative assessment and admission for elective surgery in accordance with booking rules Display a professional attitude at all times when dealing with the general public and colleagues alike whilst using effective communication skills to influence the out...

  • Prep & Reception Clerk - Endoscopy

    6 days ago

    Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    The Health Care Operations Department are looking to recruit aPrep / Reception Clerkwithin the Endoscopy Team based at the RAEI site, Wigan. The service operates Monday to Friday between 8am and 4pm. You would be expected to be able to work flexible covering these hours. You must have recent experience of working within a busy, pressurised customer focused...

  • Prep & Reception Clerk - Endoscopy

    2 weeks ago

    Wigan, Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    The Health Care Operations Department are looking to recruit aPrep / Reception Clerkwithin the Endoscopy Team based at the RAEI site, Wigan.The service operates Monday to Friday between 8am and 4pm. You would be expected to be able to work flexible covering these hours.You must have recent experience of working within a busy, pressurised customer focused...

  • Outpatients Booking Clerk

    3 weeks ago

    Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    The Healthcare Operations Department are looking to recruit two Booking Clerk's working 37.5hrs per week within the Outpatient Booking Team at the Royal Albert Edward Infirmary, Wigan. You must have experience of working within a busy, pressurised customer focused administration / office environment with an ability to deal with frequent interruptions. You...

  • Booking Clerk

    3 weeks ago

    Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    We are looking to recruit a member of staff within the Outpatient Booking Team at Wrightington Hospital, Wigan. You must have experience of working within a busy, pressurised customer focused administration / office environment with an ability to deal with frequent interruptions. You must also have experience of using IT systems in the workplace. You must...

  • Prep & Reception Clerk - Endoscopy

    3 months ago

    Wigan, United Kingdom Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust Full time

    The main duties of this role are To ensure that all patients case-notes are prepared and available in advance of the clinic in accordance with procedure To receive patients at reception and ensure that all patient demographic details are update both on HIS and in the case-notes. To book all patient follow-up appointments in accordance with clinic rules and...

  • Audiology Admin Clerk

    1 week ago

    Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    We are looking to recruit an Admin Clerk to a 22.50 hour post, working Monday - Friday. The Clerical Officer will provide efficient and confidential admin and receptionist service to support the Audiology department. Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the...

  • Admissions Clerk

    3 weeks ago

    Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    The Healthcare Operations Department are looking to recruit an Admissions Clerk within the Elective Admissions Team at the RAEI, Wigan, working 37.5hrs. The service operates Monday - Friday 7.30 am and 6 pm on a rota basis. You would be expected to work hours within these times as agreed, however it is necessary to be flexible and able to adapt quickly to...

  • Admissions Clerk

    2 weeks ago

    Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    The Healthcare Operations Department are looking to recruit a 12 month temporary Admissions Clerk within the Elective Admissions Team at the RAEI, Wigan, working 37.5hrs. The service operates Monday - Friday 7.30 am and 6 pm on a rota basis. You would be expected to work hours within these times as agreed, however it is necessary to be flexible and able to...

  • Audiology Admin Clerk

    2 weeks ago

    Wigan, Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    We are looking to recruit an Admin Clerk to a 22.50 hour post, working Monday - Friday. The Clerical Officer will provide efficient and confidential admin and receptionist service to support the Audiology department.Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the...

  • Admissions Clerk

    2 weeks ago

    Wigan, Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    Choose Well - Choose WWL Job Overview When completing your supporting statement, please refer to the person specification, showing how you match all points, providing examples of experience, understanding, and transferable skills. The Healthcare Operations Department is seeking a temporary Admissions Clerk for a duration of 12 months within the...

  • Outpatient Booking Clerk

    1 week ago

    Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    To book appointments for patients attending outpatient clinics for elective surgery in accordance with booking rules. Display a professional attitude at all times when dealing with the general public and colleagues alike whilst using effective communication skills to influence the outcome in issues causing concern. To receive patients attending for...

  • Administration Clerk

    4 weeks ago

    Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    The Orthopaedic /Fracture clinic is looking for a part time admin clerk to work in a very busy Trauma and Orthopaedic outpatients department in an Acute setting. Evidence of qualifications will be required at interview. Main duties include; - Providing a contact for Written and telephone enquiries on behalf of the Nursing and medical team. The...

  • Warehouse Administration Clerk

    2 weeks ago

    Wigan, United Kingdom Wincanton Full time

    **Overview** Our continued success and business growth has opened an exciting opportunity for 2 Warehouse Administration Clerks to join our team, working Monday to Friday on 6am to 2pm, 8am to 4pm or 2pm to 10pm on a rotating basis. **How will you contribute?** - Assist in the provision of an effective and efficient operation administration function. -...

  • Admissions Clerk

    2 weeks ago

    Wigan, United Kingdom Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust Full time

    Job summary When completing your supporting statement, please refer to the person spec, demonstrating in your application how you match all points, providing examples of experience, understanding and transferable skills. The Healthcare Operations Department are looking to recruit a 12 month temporary Admissions Clerk within the Elective...

  • Admissions Clerk

    4 weeks ago

    Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    Choose Well - Choose WWL Job overview When completing your supporting statement, please refer to the person spec, demonstrating in your application how you match all points, providing examples of experience, understanding and transferable skills. The Healthcare Operations Department are looking to recruit a 12 month temporary Admissions...