Audiology Admin Clerk

6 months ago


Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

We are looking to recruit an Admin Clerk to a 22.50 hour post, working Monday - Friday. The Clerical Officer will provide efficient and confidential admin and receptionist service to support the Audiology department.

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement, and living our values ‘the WWL Way’.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

To receive patients at reception and ensure that all patient demographic details are up to date.

Receive and process telephone messages in accordance with protocols

To action departmental post in a timely manner.

Deal with enquiries from the general public and other staff regarding clinic bookings.

Display a professional attitude at all times when dealing with the general public and colleagues alike

Responsible for the typing of any letters required by the head of department or other colleagues

To schedule patients’ appointments that are attending the Audiology department, allocating them to the appropriate member of staff and clinic.

Processing new referral letters by creating a patient file on electronic patient management system, sending an appropriate letter to the patient, adding to a waiting list or redirecting to other agencies

Process returned ear moulds by completing the necessary paperwork and distributing to relevant staff and departments

To book new and follow-up appointments in accordance with Audiology protocols


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