Clinic Prep Clerk

2 weeks ago


Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

PLEASE NOTE THAT THIS IS A VERY PHYSICALLY DEMANDING ROLE AND REQUIRES THE CANDIDATE TO FILE, MOVE AND HANDLE LARGE QUANTITIES OF HEALTH RECORDS.

Temporary 12 month contracts to cover maternity leaves.

The Health Care Operations Department are looking to recruit 2 Clinic Prep Clerks (37.5hrs & 22.5hrs) within the Prep Team based at the RAEI site, Wigan; however, you may be required to work on other sites if cover is needed.

The service operates Monday to Friday between 7am and 6pm and Saturdays between 8.30am and 3pm. You would be expected to be able to work flexible covering these hours.

It is important that you detail in your supporting statement how you meet the essential/desirable requirements given on the person specification.

The post holder will provide full administrative support to the Outpatient Service Department, by the timely and accurate preparation of Outpatient clinics and reception of patients.

You must be a motivated, enthusiastic individual who possess excellent interpersonal and communication skills with an ability to work effectively within a team. You must also have knowledge of general office systems and protocols in a customer related environment.

It is important to ensure patient’s needs are central to the delivery of the service, therefore it is important that you have first class customer service skills along with a professional telephone manner. and compliance with all appropriate policies and procedures.

Must be educated to GSCE level or equivalent / relevant experience and demonstrate keyboard skills.

It is necessary to be flexible and able to adapt quickly to change and altering work patterns. Will be covering various admin and clerical duties in line with service demands.

Choose Well - Choose WWL

Wrightington, Wigan and Leigh NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement and living our values ‘the WWL Way’.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

On-Call

Please note that senior positions (AFC band 8A or above) may be expected to participate in an on-call rota, if the role is predominantly operational.

The main duties of this role are

To ensure that all patients’ case-notes are prepared and available in advance of the clinic in accordance with procedure

To receive patients at reception and ensure that all patient demographic details are update both on HIS and in the case-notes.

To book all patient follow-up appointments in accordance with clinic rules and deal with enquiries from the general public and other disciplines of staff regarding clinic bookings.

To be responsible for the recording of all clinic outcomes and other information within agreed deadlines.

To ensure case-notes are transported between areas in a secure and confidential manner in line with Caldicott guidance.

To assist members of the medical and nursing staff with any queries during the course of the clinic.

Deal with walk-in patients to clinic, ensuring that the patients’ case-notes are obtained and transported as quickly as possible.

Provide outpatient clinic lists and booking summaries for consultants and nursing staff and produce patient labels as required.

Action departmental post in a timely manner and ensure that all consultant correspondence is taken into clinic and returned to the appropriate person following clinic.

Liaise with the Transport Department to ensure the deadlines for receipt and dispatch of case-notes is strictly adhered to.

To provide cover when necessary.

Receive and process telephone messages in accordance with instructions

Utilise the Trust’s IT resources appropriately and in adherence to policies and procedures

Maintain accurate, timely and legible records

Responsibility for all records (including patient health, financial, personal and administrative) that they gather or use as part of their work within the Trust. The records may be paper, electronic, microfiche, audio or videotapes, x-ray images.

Demonstrate effective communication using the spoken word to influence outcomes

Demonstrate awareness and sensitivity of patients with hearing difficulties and where patient’s language is not English

To provide any other duties that may be required relevant to this grade.


  • Clinic Prep Clerk

    3 months ago


    Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    PLEASE NOTE THAT THIS IS A VERY PHYSICALLY DEMANDING ROLE AND REQUIRES THE CANDIDATE TO FILE, MOVE AND HANDLE LARGE QUANTITIES OF HEALTH RECORDS The Health Care Operations Department are looking to recruit a Clinic Prep Clerk within the Prep Team based at the RAEI site, Wigan; however, you may be required to work on other sites if cover is needed. The...

  • Clinic Prep Clerk

    3 weeks ago


    Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    PLEASE NOTE THAT THIS IS A VERY PHYSICALLY DEMANDING ROLE AND REQUIRES THE CANDIDATE TO FILE, MOVE AND HANDLE LARGE QUANTITIES OF HEALTH RECORDS. The Health Care Operations Department are looking to recruit 2 Clinic Prep Clerks (37.5hrs & 26hrs) within the Prep Team based at the RAEI site, Wigan; however, you may be required to work on other sites if cover...

  • Clinic Prep Clerk

    4 weeks ago


    Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    PLEASE NOTE THAT THIS IS A VERY PHYSICALLY DEMANDING ROLE AND REQUIRES THE CANDIDATE TO FILE, MOVE AND HANDLE LARGE QUANTITIES OF HEALTH RECORDS. The Health Care Operations Department are looking to recruit a Clinic Prep Clerk within the Prep Team based at the RAEI site, Wigan; however, you may be required to work on other sites if cover is needed. The...

  • Clinic Prep Clerk

    2 weeks ago


    Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    PLEASE NOTE THAT THIS IS A VERY PHYSICALLY DEMANDING ROLE AND REQUIRES THE CANDIDATE TO FILE, MOVE AND HANDLE LARGE QUANTITIES OF HEALTH RECORDS. The Health Care Operations Department are looking to recruit 2 Clinic Prep Clerks (37.5hrs & 32hrs) within the Prep Team based at the RAEI site, Wigan; however, you may be required to work on other sites if cover...

  • Clinic Prep Clerk

    1 month ago


    Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    Choose Well - Choose WWL Job overview PLEASE NOTE THAT THIS IS A VERY PHYSICALLY DEMANDING ROLE AND REQUIRES THE CANDIDATE TO FILE, MOVE AND HANDLE LARGE QUANTITIES OF HEALTH RECORDS. Temporary 12 month contracts to cover maternity leaves. The Health Care Operations Department are looking to recruit a Clinic Prep Clerks (37.5hrs ) within the...

  • Clinic Prep Clerk

    4 weeks ago


    Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    To provide a full administrative support to the Outpatient Service Department, by the timely and accurate preparation of Outpatient clinics and reception of patients. To ensure patient’s needs are central to the delivery of the service, and compliance with all appropriate policies and procedures. Choose Well - Choose WWL Wrightington, Wigan and Leigh...

  • Clinic Prep Clerk

    2 weeks ago


    Wigan, Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    To provide a full administrative support to the Outpatient Service Department, by the timely and accurate preparation of Outpatient clinics and reception of patients. To ensure patient's needs are central to the delivery of the service, and compliance with all appropriate policies and procedures.Choose Well - Choose WWLWrightington, Wigan and Leigh Teaching...

  • Clinic Prep Clerk

    3 weeks ago


    Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    To provide a full administrative support to the Outpatient Service Department, by the timely and accurate preparation of Outpatient clinics. To ensure patient’s needs are central to the delivery of the service, and compliance with all appropriate policies and procedures. This is a permanent part time role (30 hours) to be worked across Monday to Friday....


  • Wigan, United Kingdom Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust Full time

    The main duties of this role are To ensure that all patients case-notes are prepared and available in advance of the clinic in accordance with procedure To receive patients at reception and ensure that all patient demographic details are update both on HIS and in the case-notes. To book all patient follow-up appointments in accordance with clinic rules and...


  • Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    The Health Care Operations Department are looking to recruit aPrep / Reception Clerkwithin the Endoscopy Team based at the RAEI site, Wigan. The service operates Monday to Friday between 8am and 4pm. You would be expected to be able to work flexible covering these hours. You must have recent experience of working within a busy, pressurised customer focused...


  • Wigan, Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    The Health Care Operations Department are looking to recruit aPrep / Reception Clerkwithin the Endoscopy Team based at the RAEI site, Wigan.The service operates Monday to Friday between 8am and 4pm. You would be expected to be able to work flexible covering these hours.You must have recent experience of working within a busy, pressurised customer focused...

  • Thackray Fellowship

    2 months ago


    Wigan, United Kingdom Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust Full time

    **Other Duties Include**: Ward Cover, Clerking of new admissions, attendance at ward rounds. Attendance at Orthopaedic out-patient clinics with the Consultant Minimum four operating sessions per week Cover for colleagues in Orthopaedic Unit during periods of leave. Writing discharge letters, liaising with GPs as necessary regarding discharges. Legibly...


  • Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    We are looking to recruit an Admin Clerk to a 22.50 hour post, working Monday - Friday. The Clerical Officer will provide efficient and confidential admin and receptionist service to support the Audiology department. Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the...

  • Administration Clerk

    4 weeks ago


    Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    The Orthopaedic /Fracture clinic is looking for a part time admin clerk to work in a very busy Trauma and Orthopaedic outpatients department in an Acute setting. Evidence of qualifications will be required at interview. Main duties include; - Providing a contact for Written and telephone enquiries on behalf of the Nursing and medical team. The...

  • Audiology Admin Clerk

    2 weeks ago


    Wigan, Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    We are looking to recruit an Admin Clerk to a 22.50 hour post, working Monday - Friday. The Clerical Officer will provide efficient and confidential admin and receptionist service to support the Audiology department.Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the...

  • Ward Clerk

    4 weeks ago


    Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    The department of oral & maxillofacial surgery and orthodontics are looking to recruit a ward clerk. This job has a key role within the Maxillo Facial Unit providing clerical, reception and administration support to the Unit - Provides effective verbal, written and electronic communications by receiving and passing on clear messages and seeking assistance...

  • Admissions Clerk

    3 weeks ago


    Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    The Healthcare Operations Department are looking to recruit an Admissions Clerk within the Elective Admissions Team at the RAEI, Wigan, working 37.5hrs. The service operates Monday - Friday 7.30 am and 6 pm on a rota basis. You would be expected to work hours within these times as agreed, however it is necessary to be flexible and able to adapt quickly to...

  • Admissions Clerk

    2 weeks ago


    Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    The Healthcare Operations Department are looking to recruit a 12 month temporary Admissions Clerk within the Elective Admissions Team at the RAEI, Wigan, working 37.5hrs. The service operates Monday - Friday 7.30 am and 6 pm on a rota basis. You would be expected to work hours within these times as agreed, however it is necessary to be flexible and able to...


  • Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    The Healthcare Operations Department are looking to recruit two Booking Clerk's working 37.5hrs per week within the Outpatient Booking Team at the Royal Albert Edward Infirmary, Wigan. You must have experience of working within a busy, pressurised customer focused administration / office environment with an ability to deal with frequent interruptions. You...


  • Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

    The Healthcare Operations Department are looking to recruit a Booking Clerk within the Endoscopy Booking Team at the Royal Albert Edward Infirmary, Wigan. The post is for 37.5hrs per week, working Monday to Friday. You must have experience of working within a busy, pressurised customer focused administration / office environment with an ability to deal...