Outpatient Booking Clerk

6 months ago


Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

To book appointments for patients attending outpatient clinics for elective surgery in accordance with booking rules.

Display a professional attitude at all times when dealing with the general public and colleagues alike whilst using effective communication skills to influence the outcome in issues causing concern.

To receive patients attending for elective admission or preoperative assessment, ensuring that all patient demographic details are updated both on PAS and in the case notes

Assist members of the clinical staff with any queries concerning administrative processes

Evidence of qualifications listed in the person specification will be required at interview and at onboarding stage.

To support and assist team members across sites where there are staff shortages, whilst working as part of one multidisciplinary team
Deal with enquiries from patients, GP’s and other disciplines of staff regarding bookings.

Liaise with the consultant staff and medical secretaries regarding arranging urgent admissions and /or outpatient appointments
Process referrals to consultants for assessment of priority in a timely manner and once the relevant appointment is booked and negotiated with the patient ensure that all the associated documentation is tracked and processed accordingly.

Liaise with the clinical staff to ensure the delivery of a seamless service for patients attending either as an outpatient or inpatient
Promote and develop good communication links with all disciplines of staff involved in the booking process both internal and external to the Trust.

Choose Well - Choose WWL

Wrightington, Wigan and Leigh Teaching Hospitals, NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement, and living our values ‘the WWL Way’.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

On-Call

Please note that senior positions (AFC band 8A or above) may be expected to participate in an on-call rota, if the role is predominantly operational.

Demonstrate effective communication using the spoken and written word to influence the outcome
Demonstrate awareness and sensitivity of patients with hearing difficulties and where patients' language is not English.

Receive and process all messages in accordance with instructions
Utilise the Trust's IT resources appropriately in line with the policies and procedures.

Maintain accurate, timely and legible written and electronic records.



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