Call Centre Baggage Tracing Agent
4 weeks ago
**Location**:Manchester Airport
**Job Type**: Full-time, Permanent Contract - immediate Start Required
**Salary**: Starting £10.50 an hour
**Health plan**: Westfield Health Cash Plan with your entitlement up to £1170 per year and your dependent children entitlement up to £585 per year
**Overtime**:Overtime available and paid at 150% - £15.00 an hour
**Hours**: We operate 24 hours / 7 days a week, however hours are fixed 08:00-19:30 working on a rotating shift pattern 3 on 3 off.
**Other** **Benefits**:
- Ø Free on-site parking whilst on duty
- Company Pension scheme
- Full uniform provided in training
- On-site discounts and heavily discounted staff shop
- Discounts on tram and train travel to work
**Role Overview**:
- This role is varied, and duties will involve working within our Operation Team.
- You will be the first point of contact for passengers, customer airlines, handling agents and courier services.
- Assisting and updating customers on the status of their baggage.
**Responsibilities**:
- Excellent customer service skills in line with Global Baggage Solutions set standards.
- Communicating and sending tracer messages to relevant Airports to trace passenger baggage.
- Updating or amendment of World Tracer files for passengers / customers and ensuring files are up to date with.
**Requirements**:
- Previous Airport experience would be advantageous.
- Excellent customer service skills.
- Strong communication, written and interpersonal skills.
- Fluent in English, second or third language of the following, Chinese, Japanese, French, German, Spanish, or Italian would be advantageous.
- Computer literate.
- Able to manage multiple computerised systems.
- Able to find solutions to customer needs and ability to problem solve and empathise with customers.
- Able to adapt in a fast paced and changing environment.
- Self -motivated and strong time management skills.
- Good team player.
- You will be required to attend mandatory training as set by GBS.
- Must have the right to work in the UK.
**COVID-19 considerations**:
Guidance and recommended control measures are sourced and adopted directly from Public Health England and the GOV.UK website
**Job Types**: Full-time, Permanent
**Salary**: From £10.50 per hour
**Benefits**:
- Company pension
- Employee discount
- On-site parking
Schedule:
- 12 hour shift
**Experience**:
- Customer service: 3 years (required)
Licence/Certification:
- Driving Licence (required)
Shift availability:
- Day shift (required)
Work Location: One location
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