Communications Operative

3 weeks ago

Brighton, United Kingdom 379 University Hospitals Sussex NHS Foundation Trust Full time

Advert - Communications Operative / Switchboard Operator (Brighton)37.5 hours per week working night shifts, to cover 24/7/365.

Band 3 - £ 21,730 - 23,177 (pro rata) per annum. Plus weekends and unsocial hour’s enhancements.

The Switchboards are based at the Royal Sussex County Hospital, Brighton and the Princess Royal Hospital. This position is based at the Royal Sussex County Hospital in Brighton.

The telephony staff are normally the initial contact between members of the public, patients and hospital personnel. The post holder will be required to actively promote a positive and professional image and attitude to both internal and external callers at all times. They will be required to promote a professional manner and communicate effectively with patients, members of the public, GP’s, trust staff, departments, visitors and suppliers.

Band 3 - £ 21,730 - 23,177 (pro rata) per annum. Plus weekends and unsocial hour’s enhancements. The Shift pattern is variable to cover a 24hr service over 7 days a week.

37.5 hours per week working night shifts to cover 24/7/365. Required to work primarily at the Royal Sussex County Hospital, Brighton but may be required to work at the Princess Royal Hospital, Haywards Heath.

The switchboards operate 24/7/365, including weekends, evenings, night shifts and bank holidays.

**For further details**:
Terri Fitzgerald - 01273 523010

The telephony staff are normally the initial contact between members of the public, patients and hospital personnel. The post holder will be required to actively promote a positive and professional image and attitude to both internal and external callers at all times. They will be required to promote a professional manner and communicate effectively with patients, members of the public, GP’s, trust staff, departments, visitors and suppliers.

Telephonists are required to work as part of a team in an often stressful environment with constant interruptions operating a computerized console, responding to calls, monitoring alarms both medical and service, and activating emergency procedures. To ensure the services (which include the implementation of emergency and medical procedures, alarm monitoring and helpdesks) are maintained throughout the 24 hour operation.

Staff are required to frequently work under their own initiative and make immediate decisions in the event of problems, especially when working unsupervised or alone. All staff endeavor to meet agreed response times however abnormal fluctuations (emergencies, working alone) can significantly increase pressures on the service.

Telephony staff are required to operate various computerised systems where IT skills are required, to operate all departmental communication systems and undertake all Switchboard and Telecoms clerical duties.

Join us at UHSussex, every day is different, you can be the change, better never stops

At UHSx we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

**Improving lives**: We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put our Patient First. Our mission is summed up by our ‘where better never stops’ motto and no matter the role at UHSx, you will play a part in driving us forwards and in improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.

**Build a career with us**: As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
1. To manage the internal emergency telephones terminated in the Switchboard room and be fully conversant with all hospital emergency procedures, alerting the appropriate team/personnel and accurately recording all emergency calls/incidents. To deal with the emergency procedures which may include, cardiac arrests, trauma, medical emergency, acute stroke, obstetric emergency, major obstetric haemorrhage, neonatal, paediatric emergency, and fire in line with agreed protocols and Trust procedures.
2. To manage and monitor all emergency systems inclusive of fire, plant, fridge, lifts, medical gas, panic/burglar, and any other alarms. To initiate emergency procedures and

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