HR Administrator

7 months ago

Tyne and Wear, United Kingdom Brook Street Full time

**Brook Street are currently recruiting for a HR Administrator within the NHS BSA**

We have a fantastic new job opportunity that has arisen working for the NHS If you are looking for an exciting new job opportunity then look no further.

You will be working amongst a brilliant team within the NHS who will support you and help you strive within the business.

Start date: ASAP

Pay rate: £11.67

Location: Stella House, Goldcrest Way, Newcastle upon Tyne NE15 8NY

Full time position

Training will be office based then can become hybrid afterwards

**Job purpose**:
***:
**HR shared services provides timely and efficient recruitment services to multiple organisations throughout the NHS. The Customer is at the heart of everything that we do, and the post-holder is required to deliver a professional and quality experience. You will be responsible for the accurate recording and maintaining sensitive information during various stages of the recruitment process, using your customer service skills to keep recruiting managers and applicants up to date throughout.**:
**Working as part of a team, you must be flexible, adaptable and prepared to quickly move between competing tasks and duties to achieve delivery of great service. Posses' high levels of communication and customer service skills, as well as the ability to handle multiple processes in an organised manner. You will be as passionate about delivering an excellent customer experience as we are.**:
**In this role, you are accountable for**

**General Duties**:

- Follow agreed processes and standard operating practice to ensure consistent service is provided to clients and customers.
- Provide, receive and deal on a daily basis with sensitive and confidential information/personal staff
- Working to targets, you will ensure all KPI's and SLA's are fulfilled in line with Client agreements.
- Maintenance of confidential personnel records in line with General Data Protection Regulations (GDPR)
- Act as part of a team to develop new administrative
- Promote and implement the Authority's equal opportunities policies in all aspects of employment and service delivery
- Contribute to a culture of continuous improvement and service excellence by adhering to agreed procedures and making suggestions for improvements.

***:
**As a HR administrator you will be involved in one or more of the below service area's**:
***:
**Recruitment Team**:

- Utilising recruitment systems and tools you will drive the recruitment process for each vacancy allocated to you from advert through to successful new employee start date, which includes processes to facilitate advertising, shortlisting, interview, offer and pre-employment checking stages, in accordance with agreed KPI's and
- You will manage your own delegated vacancies to achieve agreed KPI and Recruitment Management

**Query Team**:

- Deal with general enquiries, from both internal and external customers, routine analysis and investigation of information and take initiative in order to determine appropriate course of
- Whilst complaints are few you should have experience of managing difficult situations in order to satisfy a customer who is You will be required to listen effectively and show empathy while seeking a positive resolution.
- Provide first line support and advice to the HR department in the resolution of system related
- Create and review system access for employees, internal and external Ensure any data feeds are extracted and imported to HR systems.
- Escalate any system issues to relevant providers and support through to resolution in line with agreed KPI/SLA Keeping all affected clients and teams updated.

**Quality Team**:

- Provide a quality checking service to the team covering all processes and areas of Ensuring agreed process and standard operating procedure has been followed. Maintain a record of issues and successes.
- Record, investigate and draft responses to service issues and complaints for the

**Learning Team**
- Create article content in HR systems for HR staff and clients
- Administer the OLM system on behalf of clients including learning co-ordination and provide advice and support to line managers and employees.
- Administer the BSA HR Intranet content and the HR Internal and External Knowledge Base to support HR staff and employees.

***

**Contracts Team**
- Utilising recruitment systems and tools you will drive the recruitment process from requesting a start date through to successful recruitment, which includes processes to facilitate contracts issuing, booking a start date, adding to payroll, form creation and staff folder management stages, in accordance with agreed KPI's and processes.
- You will manage applicants to achieve agreed KPI and Recruitment Management Standards.

**In addition to the above accountability's, as post holder you are expected to**:
***
- Undertake additional duties and responsibilities in line with the overall purpose of your role and as agreed by your line manager.
-

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