Administration Support Assistant Ftc

2 weeks ago


Bury St Edmunds, United Kingdom Hales Group Limited Full time

Administration Support Officer (FTC)
£23,500 per annum
Full time
12 Month Fixed Term Contract
Monday - Friday
- 8:30am to 5:00pm

Main duties and responsibilities
- including but not limited to:

- Creating a new utility network layout using a developer drawing background including the ability to use the correct scale.
- Progress missing technical information from the developer/customer.
- Undertake the above within a defined timescale and in compliance with company technical guidelines.
- Check and prepare quotations. Ensure that the presentation of these quotations is of a first class and professional standard.
- Deal with general customer/developers queries, enquiries and complaints regarding projects during the quotation process.
- Liaise and discuss optimal design and costing options with developers during the quotation process.
- Respond to customer enquiries and support the sales managers. Build relationship with external customers and offer excellent customer service throughout the process from initial contact to responding to post sales query.
- Monitor, control and chase all projects within parameters agreed with the Regional Sales Managers.
- Data entry into our internal company systems - new networks information such as plot types, developer contact information as well as project documentation.
- Manage post acceptance process ensuring follow up of all projects within the agreed timescale parameters. Continue to develop and enhance the process working with all parts of the business to make improvements to benefit the customer.
- Carry out routine report activities including updating project intelligence, acceptance data processing and information cleansing.

Essential Skills:

- Efficient and accurate data entry.
- Effective communication skills at all levels.
- Sound decision making ability.
- Excellent organisational skills.
- Advanced analytical skills.
- Ability to prioritise work effectively.
- Confidence in the use of computer systems as this is essential.



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