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Authorisation Officer

4 weeks ago

Birmingham, United Kingdom Solicitors Regulation Authority Full time

Contract Type
Permanent
- Working Pattern
Full time - flexible working may be considered
- Working Hours
35 Hours
- Salary
£25,125
- Location Options
Hybrid - home based and Birmingham
- Function Type
Administration

We are recruiting for several Level 2 Authorisation Officers within our Individual Based Authorisation team.

The Authorisation function of the SRA is one of the largest operational teams within the organisation. As a Level 2 Authorisation Officer you will assist in delivering the team’s regulatory objectives and make sure that the associated processes meet the relevant service levels and KPIs.

You will be competent at prioritising, offering pragmatism and a high level of attention to detail. You will be a strong team player with excellent communication skills at all levels with internal and external stakeholders, whilst delivering excellent customer service always.

Coaching and feedback skills are essential to this role, you will have overview of specific work areas and take ownership and drive change working with Team Leaders to improve processes whilst supporting new and existing colleagues.

If you strive to excel and want to contribute to a team delivering results and excellent customer service, then this is a great opportunity to join

**What’s in it for you**:

- Responsibility for your own caseload
- Make a difference to regulatory outcomes with effective decision making
- Develop important coaching skills
- Development of knowledge across varied work areas within a multiskilled team
- Career progression and development opportunities
- Being part of a high performing team delivering excellent customer service
- Joining the Authorisation family with a strong ethos of supporting its staff on positive Wellbeing and Mental Health
- Flexibility via hybrid working
- Additional 3% of annual basic salary for you to choose the benefits that best suit your lifestyle and personal situation
- Pension - We will contribute 1½ - 2 times your contribution, up to 12.25%. So, if you contribute 7%, you will enjoy the maximum combined contribution of 19.25%.

**What we are looking for**:

- A strong team player
- An ability to interrogate and analyse data, showcasing excellent IT skills.
- Someone who can competently draft written correspondence and documents.
- A track record of delivering results against SLA's
- An ability to support new and existing staff through various measures such as allocating work, quality assurance, coaching and feedback.
- Able to use own initiative, managing and prioritising own workload effectively
- Competent user of IT systems

**Useful information**:

- There is a role profile attached at the bottom of this advert which details the full skills and experience required
- Interviews will take place on Tuesday 16, Wednesday 17 and Thursday 18 May
- Interviews may take place on a face to face basis in SRA's office at The Cube, Birmingham or virtually via MS Teams

**To Apply**
- Assess and analyse different sources of information with the ability to make sound decisions and draft effective reports
- Experience of coaching/mentoring colleagues, using a variety of techniques
- Track record of delivering successful results and meeting key targets and KPIs
- Willingness to learn and develop, taking on new responsibilities and adopting a flexible and pragmatic approach to work
- Experience of dealing with internal/external stakeholders and using appropriate and effective communication methods to deliver excellent customer service.
- The SRA is the independent regulator of solicitors and law firms in England and Wales, protecting consumers and supporting the rule of law and the administration of justice. We do this by overseeing all education and training requirements necessary to practise as a solicitor, licensing individuals and firms to practise, setting the standards of the profession and regulating and enforcing compliance against these standards.
We offer an inclusive, supportive and friendly working environment and the chance to develop your career within a professional organisation. We are committed to the health and wellbeing of staff, helping everyone to strike a good balance between personal and professional life.
Additionally, we provide a generous flexible benefits package, including gym membership with a tax only cost, an excellent defined contribution pension scheme and an additional 3% of annual basic salary upon successful completion of probation.**Vacancy closing date: 07/05/2023, 23:55**

**The Solicitors Regulation Authority is an Equal Opportunities Employer.**

**Diversity and inclusion is central to everything we do. We are actively committed to promoting and participating in good practice in the way that we attract, recruit and retain staff.**

**Everyone is encouraged to bring their whole self to work because we appreciate the value that a truly diverse workforce brings to an organisation. We celebrate difference, recognising the benefits this brings

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