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Customer Contact Officer

3 months ago

Street, United Kingdom Extra Recruitment Limited Full time

Customer Contact Officer

We are currently recruiting for a Customer Contact Officer in Birmingham. The purpose of this role is to provide an efficient and effective front line customer service to our clients customers. This will include effective Housing Management call handling services, meeting and greeting, and executive support administrative service. This is an on-going temp position.

Duties and Responsibilities of a Customer Contact Officer:
To Provide administrative support to other teams

Technical Services, such as repairs being ordered within timescales.

Logging of gas service, day to day repairs and voids, including M&E request repair cases.

Continually seeks opportunities to improve internal/external customer services standards.

Booking appointments, re raising appointments where necessary, creating follow on cases following surveyor visits.

Liaising with the Maintenance, Gas, Estates and Caretakers team as well as external contractors. Ensuring accurate records are maintained and purchase orders are issued when required.

**Salary**: £14 - £18 PH

Rota: up to 37.5 hours

Monday - Friday

Requirements of a Customer Contact Officer:
Excellent Communication Skills

Have a systematic approach and be able to cope with high volume repetitive tasks.

Able to work effectively as part of a team

Computer literate

**Benefits**:
28 days holiday

Pension

Employed Status

Weekly Pay

Mortgage Reference

For more information, hit apply

**Job Type**: Temporary contract

**Salary**: £14.00-£18.00 per hour

**Benefits**:

- Company pension

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Granville Street: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Contact: 1 year (preferred)

Work Location: In person