Client Engagement Specialist

3 weeks ago

London, United Kingdom Dow Jones Full time

**Job Description**:
The Client Engagement Specialist (CES) is responsible for managing all renewal aspects of the relationship with existing and new customers within a defined territory. The Client Engagement Specialist is responsible for retaining the existing contract revenue and supporting new sales into these accounts made by the Account Executive. To this end the Client Engagement Specialist will need to liaise with internal teams to ensure the clients business needs are being met consistently to support the renewal. Ultimately the Client Engagement Specialist must develop and drive successful renewals ensuring a strong revenue base for Dow Jones. Success will be measured based on the retention rates of the Client Engagement Specialists assigned accounts.

Key Responsibilities:

- Retention
- Owning the retention strategy for assigned accounts by building and executing a renewal plan
- Proactively provide manager high risk renewal accounts within the region and strategy/ideas to turnaround
- Responsible for ensuring appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal reports
- Oversee the overall renewal lifecycle; from pricing, contracting, to invoicing and client support, so customer concerns get addressed correctly and efficiently throughout the fiscal year
- Support new sales into existing accounts to ensure maximum customer ROI with DJ
- Customer Knowledge
- Know your customer including the development of good account understanding, understanding the clients’ business/industry, competitor solutions they are using and the client’s current and developing needs.
- Understand how clients derive value from DJ services/products, know the people involved including decision makers within those groups.
- Serve as a client conduit internally for feedback and competitive intelligence to DJ Product, Content & Marketing.
- Lead Generation
- Identify opportunities for increased revenue within the set of accounts (up-selling cross-selling) and work with other members of the sales team to follow through on such opportunities.

Required Skills and Experience:

- Exceptional written and verbal communication skills
- Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment
- Excellent project management and organizational skills with a keen attention to detail
- Proficient in Google workspace suite of products, Microsoft Office suite, Salesforce, Online Communications solutions (Hangout, Zoom, Teams etc)

Dow Jones, Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets.

Business Area: PIB - SALES

Job Category: Sales Group

Union Status:
Req ID: 34416

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