HR Case Manager
3 weeks ago
SSCL deliver a HR service to the largest police force in the UK. Our HR Case Management service delivers professional HR guidance and advice, encouraging great decision-making when it comes to their people.
We are looking for HR Case Managers to join our expert team, based in our Newcastle Centre of Excellence. This role is a permanent opportunity on a hybrid contract based 2 days per week in our Newcastle office and the other days from home.
We deliver a remote HR Case Management service to Line Managers, supporting them through complex people matters with a focus on gaining the best outcomes for both the business and the individual. Our HR Case Managers assess the full situation and providethe manager with advice and guidance on the options available to them. We are there to listen and understand the issues, and support the manager in making the best possible decisions. We seek to raise people management capability, make things simple, and improveconfidence through our coaching.
Our HR Case Managers have a passion for delivering an excellent service, and tangibly contributing to our client’s organisational success. If you are someone with previous experience with advising line managers on HR related queries, we would love to hearfrom you
This exciting role is a 12-month Fixed term contract with a hybrid work pattern, working three days from home and two days from our Newcastle Centre of Excellence. With our Flexible 3% fund which can be taken as an extra cash equivalent of up to £900.
**What you will be doing**:
- Manage a personal portfolio of cases, scheduling and prioritising activities based on the needs of each case and applicable deadlines or timescales
- Provide expert advice with mindfulness to the organisation’s policies, Police Regulations, legislation, and best practice
- Support and advise managers at all levels of seniority, offering a business-focused resolution to complex HR cases
- Identify potential challenges at the earliest opportunity and seek early intervention
- Work with our client’s senior management teams and strategic HR functions to ensure cases are managed effectively, organisational lessons are learnt and insight shared
- Manage own workload in accordance with contractually agreed timescales, quality indicators and service levels
- Maintain accurate records of case activity
- Work closely with your colleagues, fostering a one-team approach to delivering a high-quality, professional and compliant service
- Work with client stakeholders to offer consultancy and business partnering for high-profile initiatives
- Look for opportunities for continuous improvement, seeking to refine and evolve the service we deliver, staying fresh with industry standards and best practice
**What you'll bring**:
- A proven track record of managing a range of complex HR cases, in a demanding and diverse customer base
- A credible HR advisor, with the ability to quickly forge relationships, win trust and build confidence
- Extensive knowledge of HR policies, legislation and best practice, demonstrated through experience and / or as a member of the CIPD
- Experience of assessing situations and providing risk based options to address particularly complex challenges
- Excellent communicator with highly developed influencing skills
- Ability to adopt a coaching and mentoring approach, developing managers’ confidence and competence to manage HR cases and make good people decisions
**It would be great if you had**:
- CIPD qualification
- Degree qualification or equivalent
- Experience of working within a policing environment
- Experience of supporting managers successfully through transformational change
**If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you**
**Employment Type**: Full-time, 12m FTC
**Location**: Newcastle (hybrid 2 days in the office, 3 days from home)
**Security Clearance Level**: NPPV1
**Internal Recruiter**: Becky
**Salary**: £26,000-£30,000 per annum
**Benefits**: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund. You can choose to take this as cash or put it towards flexible benefit options
**Loved reading about this job and want to know more about us?**
SSCL is a leader in critical business support services for the largest Government departments, Defence, Police and CITB across the UK. We provide digital solutions and Innovation and Advisory services to improve end to end employee services including HR& Payroll, Finance, Procurement, Pensions Administration and Resourcing Services - enhancing the customer experience, enabling smarter public services.
We employ more than 2,800 people who, with their in-depth client knowledge and our collaborative approach, sit at the heart of our business strategy. SSCL operates at size and scale across the UK Public Sector and has already delivered savings c£400 million
- providing more funds for front line public services.
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