Band 4 Flow Coordinator

7 days ago


Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job overview**:
Are you passionate about providing an excellent service to our patients?

Do you want to make a difference to patients being discharged from hospital?

Are you looking for an opportunity to positively impact patients' and their relatives' experience of post-inpatient care?

If the answer is yes, then the Patient Flow Coordinator role is for you.

You would be joining a dynamic patient-centred team, providing an excellent service to our patients and ward colleagues. Working within a supportive and friendly environment, you will be encouraged to participate and share learning with colleagues across the team.

We are looking to expand our Hospital Discharge Team and have a number of Patient Flow Coordinator roles available to support patient discharge. We are looking for nurses or AHPs to join our team to help continually improve the care given to our patients as they are about to leave hospital. We know that a patient's recovery can be impacted by staying in hospital longer than is necessary so having the right care plan in place is critical and supports them to leave hospital safely.

This is a really exciting opportunity to make a difference to patients. Patient Flow Coordinators will support the effective management of patient discharge from hospital and will play a pivotal role in supporting ward-based colleagues with patient discharge plans.

**Main duties, tasks & skills required**:
We are looking for an outstanding individual who:

- has exceptional administration and organisational skills
- is enthusiastic, driven and practical
- has excellent communication and engagement skills
- can adapt to different ways of working
- is able to prioritise workload
- can use their own initiative as well as working as part of a team
- Act as a first point of assistance for both internal and external enquiries relating to patient discharge
- Facilitate and support effective and early communication between hospital staff, the patient and their family with regards to discharge planning.
- To act as a point of contact for queries from clinical and non-clinical staff
- Escalate patient queries, capacity problems and general issues to line manager or relevant clinical staff as appropriate

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:
*Please Note : For a detailed person specification for this vacancy, please see attached person specification*

**Experience**:
**Essential**:
*Please Note : For a detailed person specification for this vacancy, please see attached person specification*

**Disclosure and Barring Service Check**:



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