Band 4 Patient Flow Coordinator

6 days ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
A new and exciting opportunity has risen to join our supportive and friendly team here on Wellcome Short Stay Unit as Patient Flow Coordinator. There will be opportunities to help contribute to effective teamwork, exchanging your views and ideas to continue to develop the best practice. There will be many training and development opportunities throughout your time here within the Trust.

We are looking for someone who works well within a team and independently. Someone with great organisational and communication skills with both their team and service users, in person, electronically and over the telephone. The Flow Coordinator will have good written and communicative English skills.

The post holder will be required to work full time hours, on an agreed shift pattern over a 7 day working week.

**Main duties, tasks & skills required**:
The post holder will assist the flow throughout the unit on a daily basis, keeping up to date records on patients being treated and managing admissions, discharge and transfers in a timely manner. The Flow Coordinator will be expected to have effective communication when liaising with multiple disciplinary roles throughout the hospital. As well as displaying empathetic and a sensitive point of contact for the service user.

The Flow Coordinator will attend handover/meetings and obtain information to enable clinical/operational teams to make informed decisions about patient flow relating to planned and unplanned referrals and discharges. The post holder will always maintain confidentiality, be able to use initiative and judgement as well as the required skills and knowledge.

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

**Job description**:
*Please Note*: For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:

- Good standard of general education to level 2 standard including maths/ English qualifications to level 2/ GCSE or equivalent.

**Experience**:
**Essential**:

- Experience in the provision of administrative support to the management of patients/ or patient facing role in an NHS provider organisation.
- Experience of multidisciplinary working/ liaison within an acute NHS provider organisation.
- Experience in being the point of contact for enquiries from external/ internal users/ patients and families.
- Can demonstrate the use of judgement and assessment of situations where there is more than one solution to an issue.
- Can demonstrate ability to deal with routine and non -routine and unpredictable workload.
- Understanding of the scope of the role in context of the team and the organisation, and how the role may contribute to service development.
- Knowledge of administrative procedures including NHS IT systems which contains patient information i.e. PAS
- Knowledge of clinical terminology and patient flow within an acute hospital setting.
- Can demonstrate knowledge of Data protection in relation to the role applied for.

**Disclosure and Barring Service Check**:

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