Sales Office Manager £40k Ote £50k
5 days ago
**Sales Office Manager**
**£40k basic OTE £50k**
This is a fantastic opportunity to work for a great company which offers progression, job security and a fantastic working environment in an established happy team. A newly created role which offers lots of variety and scope.
The role consists of increasing the Sales & GP by managing internal sales processing, customer services and supporting external sales team
**The scope of the job**- Responsibility for the internal sales processes of three Divisions including business development.
A team of 10 staff covering sales admin, customer services, marketing and technical support.
**The main tasks of the job**
Execute Sales 80/20 business plans and strategies
Sales Order Processing & Quotations using Sage 200
Manage & develop internal Customer Service staff to grow with the business
Manage & develop external Customer Service staff to hit customer SLA’s
Manage reactive customer support remotely and by site visits
Manage Sage CRM System to monitor customer relationships
Manage CRM System for new customer pipeline
Build relationships with Key Account Customers
Improve sales & gross profit by setting and monitoring KPI’s
Monitor and improve customer satisfaction
Promote online shop ordering for small customers
Promote online portal ordering
Manage and develop company website
Manage digital marketing
Simplify systems to improve customer service and efficiency
Monitor competitors to improve our USP’s
Monitor 80/20 KPI’s such as Customer Turnover, Order Values, GP’s, Delivery time, last order dates,
Assist with Trade Shows
You Tube 'Howto’ Videos as marketing & training
Handle and resolve customer complaints & queries
Support Field Sales
Marketing materials, brochures, guides, samples
Investigate new products and markets
**Job Package**
Basic salary £40k
Bonus System based on agreed KPI’s circa £10k
Holidays 25 days increasing to 30 days + 8 bank holidays
Pension at 5% Employee + 5% Employer
Bupa Health Insurance
Monday to Friday, 40 hours per week
Keywords: Customer Service Manager/ Sales Manager/Sales Team Manager/Interanal Sales/Nottingham/NG6/NG5/NG1/Sales roles in Nottingham internal
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