Customer Care Specialist

6 months ago


Bournemouth, United Kingdom MAL Full time

MAL is a leading FinTech company providing innovative loan solutions to UK residents, utilising cutting-edge Open Banking technology to ensure responsible lending practices. We are seeking dedicated individuals who are eager to contribute to our dynamic team.

**Position**:
At MAL, we understand that each customer is unique, requiring a tailored and empathetic approach. While technically part of our Collections team, your primary focus will be on supporting our customers during their times of need. Leveraging forbearance tools, you'll craft solutions that not only address their financial challenges but also significantly enhance their lives.

We are seeking individuals who possess a genuine care for people and can forge strong relationships. In return, we offer complete autonomy over your role and customer interactions, empowering you to support their overall financial wellbeing. We foster a culture of innovation, encouraging our team to come up with new approaches and solutions to elevate both customer experience and business success.

While prior financial collections experience would be helpful, we place greater emphasis on your ability to take ownership and solve problems. This role is office based, fostering close collaboration within our team, and while it's not remote, being 2 minutes from the beach definitely helps with the creative process.

**Key Responsibilities**:

- Maintain meticulous records of all borrower interactions, including payment agreements and forbearance arrangements.
- Deliver exceptional customer service by addressing their needs and concerns with professionalism and empathy.
- Collaborate closely with fellow team members and other departments to resolve borrower issues and achieve shared goals.
- Meet or exceed monthly targets aligned with our customer-centric departmental objectives.
- Assume accountability for overseeing and structuring your own caseload.

**What We Provide**:

- A dedicated training and development budget to nurture your professional advancement.
- A relaxed and inclusive work environment with a casual dress code.
- An exciting opportunity to make a tangible impact on the business and actively contribute to its growth, with ample prospects for career development.
- Regular complimentary breakfast days to kickstart your day on a positive note.
- Access to local discounts for additional perks.
- A consistent Monday to Friday schedule, providing work-life balance.

Pay: £30,000.00-£35,000.00 per year

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- collections: 2 years (preferred)

Work Location: In person



  • Bournemouth, United Kingdom Domestic Appliance Guard Full time

    We're on the hunt for a Customer Care Specialist, ready to take our customer service to new heights! This role is not just about answering calls; it's about ensuring every customer's post-service experience is top-notch. In this exciting role, you'll engage with customers, resolve their queries, and turn their feedback into a success roadmap for us. **Key...


  • Bournemouth, United Kingdom Domestic Appliance Guard Full time

    We're on the hunt for a Customer Care Specialist, ready to take our customer service to new heights! This role is not just about answering calls; it's about ensuring every customer's post-service experience is top-notch. In this exciting role, you'll engage with customers, resolve their queries, and turn their feedback into a success roadmap for us. **Key...

  • Care Specialist

    1 week ago


    Bournemouth, Bournemouth, United Kingdom Bluebird Care Full time

    We're passionate about delivering quality care to our customers!At Bluebird Care, we believe everyone deserves to live independently in their own home. Our Live-in Care Assistants play a vital role in making this possible, providing companionship and support to our customers while helping them maintain their independence.Your Role as a Live-in Care...


  • Bournemouth, Bournemouth, United Kingdom Specialist Orthodontic Practice Full time

    We are seeking a part-time Data Analyst specialist to join our team and work collaboratively with the orthodontic specialists.Job DescriptionPatient Care and Teamwork: Deliver high-quality patient care and work closely with the orthodontic team to maintain accurate records.Practice Operations: Contribute to the smooth operation of the practice by maintaining...


  • Bournemouth, United Kingdom MAL Full time

    We're looking for an ambitious and motivated individual to join our quickly-growing FinTech business. As a member of the Customer Care team, your job will essentially be to help customers get their account in shape. Whether they're going through a difficult situation with their bills or want to improve their financial profile for the long term, you're there...


  • Bournemouth, Bournemouth, United Kingdom Colten Care Limited Full time

    We are seeking a highly skilled Clinical Care Specialist to join our dedicated clinical team at Colten Care Limited.As a Nighttime Healthcare Professional, you will be responsible for providing exceptional care to our patients during the night shift, working 42 hours per week, including alternative weekends with paid breaks.The salary for this role is...


  • Bournemouth, Bournemouth, United Kingdom Sage Care Limited Full time

    Job Opportunity At Sage Care Limited, we have a rewarding job opening for a Care and Support Specialist to join our dedicated team of healthcare professionals. About the Role As a Care and Support Specialist, you will play a vital role in providing exceptional care and support to our clients in their own homes. Your primary responsibilities will...


  • Bournemouth, United Kingdom Loans by Mal Full time

    We're looking for a people focused and ambitious individual to join our quickly-growing FinTech business Loans by Mal. Before we go any further, please be aware this role requires someone to be in our Bournemouth office 5 days per week and every 3rd Saturday. **What we will ask you to do**: As a member of the Customer Care team, your job will essentially be...


  • Bournemouth, Bournemouth, United Kingdom Care First 24 Ltd Full time

    About the RoleWe are seeking a dedicated and compassionate Personal Care Specialist to join our team in Bournemouth. As a Complex Care Assistant, you will play a vital role in delivering high-quality care and support to individuals with complex needs.In this rewarding position, you will have the opportunity to work closely with our clients, their families,...

  • Disability Specialist

    1 month ago


    Bournemouth, Bournemouth, United Kingdom Specialist Orthodontic Practice Full time

    Unique Opportunity for Specialist Orthodontic ServicesThis part-time position offers a unique opportunity to deliver specialist orthodontic services to NHS patients under the supervision of an experienced specialist orthodontist.Key ResponsibilitiesProviding high-quality patient care and working collaboratively with the orthodontic team.The Specialist...


  • Bournemouth, Bournemouth, United Kingdom Specialist Orthodontic Practice Full time

    This part-time specialist orthodontic position offers a unique opportunity to work under the supervision of an experienced specialist orthodontist and deliver high-quality patient care. The role involves working collaboratively with the orthodontic team to maintain accurate records and contribute to the smooth operation of the practice.Key...


  • Bournemouth, Bournemouth, United Kingdom Colten Care Full time

    Join us at Colten Care, where we value our residents and provide exceptional care. As a Resident Support Specialist, you will play a vital role in ensuring our residents receive the highest standard of care and support.This role comes with a competitive salary of £14.50 - £17.00 per hour, including paid breaks and free meals on duty.About the Role:As a...

  • Orthodontic Specialist

    2 months ago


    Bournemouth, Bournemouth, United Kingdom Specialist Orthodontic Practice Full time

    Unique Opportunity for Specialist Orthodontic ServicesThis part-time position offers a unique opportunity to deliver specialist orthodontic services to NHS patients under the supervision of an experienced specialist orthodontist.Key ResponsibilitiesProviding high-quality patient care and working collaboratively with the orthodontic teamMaintaining accurate...


  • Bournemouth, Bournemouth, United Kingdom Specialist Orthodontic Practice Full time

    Deliver exceptional patient care and work collaboratively with our experienced specialist orthodontist team.Key ResponsibilitiesProviding high-quality patient care.Our practice offers a competitive salary range of £40,000.00 per year, as well as benefits such as free parking and transport links.

  • Care Assistant

    6 months ago


    Bournemouth, United Kingdom Care South Full time

    **About The Role**: Care Assistant - Competitive pay rate of £11.00 - £11.25 per hour **Flexible hours 24 hours per week to include alternate weekends 7am -7pm** We have an exciting opportunity for a Care Assistant to join the team at Castle Dene, our specialist, frail elderly and dementia residential care home located in Bournemouth. **As a...


  • Bournemouth, Bournemouth, United Kingdom Cygnet Health Care Full time

    Cygnet Health Care is seeking a confident Support Worker for a fixed 9-month maternity cover contract, with the possibility to extend or stay on.About the RoleWe are looking for an individual with a passion for delivering outstanding care, who can work 42 hours a week, 12 hour day shifts, making a positive difference to the lives of the people in our care at...


  • Bournemouth, Bournemouth, United Kingdom Specialist Orthodontic Practice Full time

    This specialist orthodontic services role offers a unique opportunity to deliver high-quality patient care under the supervision of an experienced specialist orthodontist in a dynamic and supportive environment.Key ResponsibilitiesDelivering exceptional patient care through collaboration with the orthodontic team, ensuring accurate records and contributing...


  • Bournemouth, Bournemouth, United Kingdom Specialist Orthodontic Practice Full time

    Specialist Orthodontic Practice seeks a skilled part-time Analysis specialist to work under the supervision of an experienced specialist orthodontist.Key ResponsibilitiesCollaborate with the orthodontic team to deliver high-quality patient careMaintain accurate records and contribute to the smooth operation of the practiceThe role offers a competitive salary...

  • Nurse Care Specialist

    3 weeks ago


    Bournemouth, Bournemouth, United Kingdom Care UK Full time

    About the RoleWe are seeking a skilled Registered General Nurse to join our team at Care UK, a multi-award-winning care provider. As a Clinical Nurse Leader, you will play a vital role in providing outstanding leadership for care staff, supporting residents with complex needs, and delivering clinical excellence within the home.The Key ResponsibilitiesProvide...


  • Bournemouth, Bournemouth, United Kingdom MediGlobal Locum Specialist Ltd Full time

    About UsMediGlobal Locum Specialist Ltd is a leading provider of healthcare services, committed to delivering exceptional patient care and support. Our team of dedicated professionals work together to ensure that every individual receives the highest level of care and attention.Job Description:This is an exciting opportunity to join our team as a Healthcare...