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Operations Manager

4 months ago

St Albans, United Kingdom TOKC (The Outdoor Kitchen Collective) Full time

The Outdoor Kitchen Collective is the UK’s largest and most comprehensive high-end outdoor kitchen and lifestyle destination. We are a contemporary retail and event space showcasing cutting-edge, high-end outdoor kitchens and state-of-the art accessories.

Our business is set in a beautiful 3,200sq ft barn in St Albans, Hertfordshire.

We are seeking to appoint an Operations Manager to support our growing and successful business in luxury outdoor living.

Working with the existing Operations and Sales teams, the Operations Manager will take responsibility for scheduling and managing all onsite installations of TOKC’s outdoor kitchen sales.

You will take ownership of the installation schedule, ensuring that installations are scheduled with sufficient time and resource to complete them efficiently. You will take responsibility for ensuring that all items are ordered so as to be delivered in sufficient time to be checked prior to each scheduled installation.

This will include working with customers and contractors to collate all required order paperwork, ordering all kitchens and appliances from suppliers, ensuring any items being sourced internationally are managed through customs, and keeping all parties informed and up-to-date with any progress.

The Operations Manager will also own the feedback process, through which the business strives to improve its standards and processes. This will be achieved through managing regular Operations team meetings that review previous installation projects in addition to preparing for forthcoming installation projects.

**Responsibilities and Duties**

The Operations Manager is a pivotal role within the TOKC business.

You will work closely with all members of the Operations team to maximise efficiency and promote high exemplary standards of installation.

You will work closely with suppliers to manage the timely and efficient ordering of all kitchens, appliances and other items.

You will work closely with the Sales team to inform them of likely timescales for ordering and installing all types of kitchens sold and installed by TOKC.

You will work closely with the Finance department to ensure that there are no issues affecting the timeline for scheduled orders.

**Qualifications and Skills**

**Essential**
- Operations experience in a kitchen sales or similar professional environment
- Demonstrable success in managing all aspects of operations in a multi-departmental business.
- Excellent commercial awareness
- Strong experience of working with a range of suppliers.
- Exemplary written and spoken English
- Experience of installation scheduling, including producing and maintaining a written installation schedule
- The ability to work to deadlines and to keep a cool head under pressure.
- Excellent client relationship skills: the ability to understand and advise customers on their needs
- A strong knowledge of - and interest in - a range of outdoor living products such as BBQs, Outdoor kitchens, Canopies
- Personable, friendly and well presented individual

**Preferable**
- Comprehensive experience working with design software packages: Sketchup, CAD, etc.
- Excellent understanding of technical design and assembly
- Experience within a construction or similar environment
- (Additional) transferable sales skills from a similar environment

**Personal Attributes**

Talent, drive, enthusiasm, accountability, and a sense of fun are important.

**How to Apply**

**Salary and Benefits**

Salary range of £35,000 to £45,000 per annum

20 days paid holiday per annum

**Benefits**:

- Free on-site parking
- Smart casual dress
- Company events / socials
- Employee discount
- Employer pension contributions

**Working hours/schedule**:

- 8 hour shift
- Weekend availability (this role will require working a minimum of one Saturday per calendar month with lieu days given accordingly)

**Ability to commute/relocate**:

- St Albans, AL4 9HJ: reliably commute or plan to relocate before starting work (required)

Our showroom is not serviced by public transport, this role would suit someone local or within 10 miles, who has their own transport.

**Additional information**:
Please note that the recruitment process and timescales for this role are as follows:

- selected applicants will be invited for a Zoom/Teams call (lasting approx. 30 minutes)
- please note that applicants may be contacted in advance of the closing date, to discuss and arrange interviews

Written and verbal references will be required, from previous employers.

**Job Types**: Full-time, Permanent

**Salary**: £35,000.00-£45,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- On-site parking

Schedule:

- 8 hour shift
- Weekend availability

COVID-19 considerations:
COVID-19 considerations:
We are following government guidance and all staff offer to wear masks at any time when required. We keep our premises well ventilated and offer hand sanitisers and masks upon