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IT Operations Manager

2 months ago

St Albans, Hertfordshire, United Kingdom Blackfield Associates Full time
Senior Manager, IT Services Operations

Blackfield Associates is seeking a highly skilled Senior Manager, IT Services Operations to lead our IT service desk and drive customer satisfaction.

Key Responsibilities:

  • Lead a team of IT service desk professionals and develop their skills to ensure effective delivery of IT services.
  • Manage vendor contracts and service level agreements to ensure timely delivery and cost optimization.
  • Implement efficient processes for incident and request handling to minimize business disruptions.
  • Develop IT service strategies that align with organizational goals and ensure resource optimization.
  • Use key performance indicators to evaluate service performance and drive continuous improvement.
  • Oversee change and problem management processes to ensure compliance with industry regulations and internal policies.
  • Collaborate with stakeholders to understand business needs and drive strategic initiatives.
  • Maintain a comprehensive knowledge base for quick resolution of incidents.

Requirements:

  • Proven experience in IT service management and leadership.
  • Strong technical skills and knowledge of IT service management processes.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.