IT Operations Manager

1 week ago


St Albans, Hertfordshire, United Kingdom Blackfield Associates Full time
Senior Manager, IT Services Operations

Blackfield Associates is seeking a highly skilled Senior Manager to lead our IT Services Operations team.

Key Responsibilities:

  • Team Leadership: Lead and develop a small team of IT service desk professionals, promoting collaboration, skill growth, and innovation.
  • Vendor Management: Manage vendor contracts and SLAs, ensuring timely delivery and cost optimization.
  • Process Improvement: Implement efficient processes for incident and request handling, minimizing business disruptions.
  • Strategic Planning: Develop IT service strategies that align with organizational goals, ensuring resource optimization.
  • Performance Evaluation: Use KPIs to evaluate service performance and drive continuous improvement.
  • Change and Problem Management: Oversee change and problem management processes.
  • Stakeholder Collaboration: Collaborate with stakeholders to understand business needs and drive strategic initiatives.
  • Knowledge Management: Maintain a comprehensive knowledge base for quick resolution of incidents.
  • Compliance: Ensure compliance with industry regulations, standards, and internal policies.

Requirements:

  • Proven experience in IT service management.
  • Strong leadership and team management skills.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.

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