Software Support Technician

2 weeks ago


Thame, United Kingdom Sum-It Full time

**Job Title**:Software Support Technician

**Location**:Thame, Oxfordshire

**Salary**: £24,000 to £28,000

**Job type**:Full or part-time, Permanent.

Leading the way in agricultural software, Sum-It is a small and friendly company with over 3500 customers nationally. Our programs are designed to handle all types of farm and rural business enterprises - including software for farm accounts, payroll, dairy,beef, sheep and field records. We are currently expanding our Software Support team in preparation for the launch of our new suite of programs.

**The Role &Main Duties**:

- Providing support to customers as they use the software
- Assessing and resolving software problems
- Testing new software versions
- Assisting with data conversion

We need a colleague who will thrive in a team, keen to move their own skills and knowledge forward in a supportive environment. Qualifications are less important to us than finding the right person. A love of the countryside and all things agricultural wouldbe an added bonus
- Friendly and enthusiastic telephone manner
- Ability to explain complex issues with clarity to a non-technical audience
- Strong technical background/computer literacy
- Good attention to detail
- The drive to learn new skills
- Readiness to ask for help
- Willingness to share your own knowledge and experience with the team
- Energy to go the extra mile to take the stress out of record-keeping for farmers

**Benefits**:

- Full training given
- Friendly and supportive working environment
- Competitive salary with annual pay reviews
- Flexible terms negotiable
- Superb location in Oxfordshire near the M40, a short walk from Thame town centre

Please click on the **APPLY** button to send your CV for this role.


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