Consumer Research Business Partner

5 months ago

Cirencester, United Kingdom St. James's Place Full time

St. James's Place (SJP) works in partnership to plan, grow and protect our clients’ financial futures. We deliver personalised, face-to-face financial advice to our clients, who trust us to manage their money to reach their goals. We provide this service via the Partnership, a network of qualified, expert advisors. We put financial wellbeing and responsible business choices at the heart of everything we do. We believe in the value of difference and know that diverse teams can help us problem solve and innovate for clients.

We look for people to join SJP to make an impact and to contribute to our culture which is based around long term relationships, doing the right thing, and being the best version of ourselves.

**Location**:Cirencester Office

**Workplace Type**: Hybrid

**Employment Type**: 8 month Secondment

**Seniority**:Mid-Senior Level

This person will work closely with different business areas to scope and deliver consumer research requirements to support strategic business decisions. Working with senior leaders and project SMEs, the role holder will understand the strategic direction and activities in a business area, and where research would add value. This person will manage the brief and completion of research projects, delivering insight data to inform recommendations. This is a high-profile secondment offering a great opportunity to gain insight into what SJP clients and Partners really value.

**What you’ll be doing**:

- Work closely with project teams and business leaders to scope research projects with clients and Partners to support strategic business objectives.
- Early involvement in change projects to advise the team where consumer research is required.
- Support the Head of Consumer Research to prioritise testing and develop the wider research program in collaboration with business areas and rest of the team.
- Draw on knowledge from existing bank of data to ensure key themes are identified.
- Work with 3rd party providers to brief-in requirements identified.
- Manage research through to completion - maintaining process and governance rigour.
- Work with wider research team to report results to key partners and governance groups across the business, including the Content community.
- Track impact that the research has made - ensuring action has been taken on the back of it and reporting that change.
- Identify and raise risks presented in research data collected.
- Ensure consumer duty requirements for consumer understanding are met.
- Find opportunities for continuous improvement.

**Who we’re looking for**:

- Previous working experience with 3rd parties preferred and/or demonstrable success of successful Stakeholder management and organisational ability such as project management.
- Good understanding of the SJP business and the different departments.
- Strong interpersonal skills enabling cross-departmental collaboration and the ability to develop productive relationships.
- Confidence to challenge when necessary.
- Good written communication skills imperative.
- Able to communicate brief, negotiate fee and steer the design and execution of research with external agencies.
- Strong data skills.

**What's in it for you?**
- Non-Contributory Pension - 10% (increasing with length of service up to 15%) with further pension matching.
- Parental leave - 6 months full pay
- 28 days holiday entitlement plus bank holidays (based on full-time equivalent) with the option to buy up to an additional 5 days holiday

**Flexible Working**
We know that everyone works best in different ways, at different times and in different environments. We have introduced a hybrid working policy to provide greater flexibility for part-time work, job-sharing, remote working, and flexibility on hours. Our people are encouraged to work in a flexible way that suits their lifestyle, so please ask the question and start a conversation

***Reasonable Adjustments**

**What's next?**

Our team will be in touch. As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.

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