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Service Delivery Professional

4 weeks ago

Manchester, United Kingdom BT Group Full time

Service Delivery Professional

**Job Req ID**:21957**Posting Date**:24 Aug 2023**Function**:Property**Location**:Deansgate, Manchester, United Kingdom**Salary**:Competitive**Why this job matters**
- The BT built environment is large, diverse and complex. It houses BT colleagues, 3rd parties, customers and critical network operations that are essential to BT and a wide number of organisations including Governments and authorities.- The delivery and performance management of workplace and facilities services and suppliers to these buildings and is significantly important to BT to protect and secure the human and physical assets that operate within them.- The role of the Service Delivery Professional fulfils two key purposes;- Support sound investment decisions by providing expertise and analysis to interrogate, approve and audit discretionary and non-discretionary spend associated with Workplace/FM services.
- To ensure workplace services performance measures are periodically reviewed and risks are identified so that appropriate mitigation and recovery steps can be put in place.

**What you’ll be doing**
- Accountable for delivering and shaping performance reporting strategy to enable the achievement of Property & Facilties services Workplace & FM Operations investment decisions and goals.
- Own and deliver information and illustrations for regular progress and management reviews to the Workplace and wider P&FS leadership team to demonstrate that both performance and cost mgmt. measures are adequately controlled.
- Work with the supplier and complete due diligence of information, submitted for revisions to service delivery requirements associated with office and operational estate changes.
- Support the Service Delivery Manager with quality control and assurance of performance management contract schedules.
- Support audit and risk strategy embedding three lines of defense into key processes and data analysis activity.
- Working closely with the Office and Operational Workplace CRM leads to ensure seamless workflow and decision making for our customers.
- Work closely with BT and service partner financial teams on budgetary submissions and cycles to ensure we have forward looking plans and cost certainty where possible (reporting cashflow vs budget).
- Bring system and process innovation to the Workplace & FM Operations Team to deliver customer service excellence goals.

**The skills you’ll need**
- **Story-telling with data**: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences
- **Improvement focus**: You question and challenge the way things are done and work with others to make improvements. You build your understanding of the end to end processes to which your own role and the wider team contributes
- **Business acumen**: Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy (e.g. business KPIs, business cases)
- **Give specialised advice**: You offer advice and recommendations based on your expertise both proactively and on request.
- **Measuring effectiveness**: You help to set up measures to track operational performance. You support the reviewing, analysing and interpreting of data to provide insights for decision-making.
- **Compliance & Risk Management** :You make sure people follow all internal and external regulatory guidance. You provide consultative support and controls for identifying, managing and measuring risks so that we're compliant.

**Benefits**
- 25 days’ annual leave, plus bank holidays, and additional days for length of service
- 10% on target bonus
- Life Assurance
- Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10%
- 50% off BT and EE mobile pay monthly or SIM only plans
- Exclusive colleague discounts on our latest and greatest BT broadband packages
- BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
- 30% discount for friends and family on EE mobile pay monthly and SIM only plans
- Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks
- 3 volunteering days per year
- Competitive employee discount on BT/EE products
- Competitive friends and family discount on EE Mobile
- Access to our brand new, innovative office spaces, including our new office in London which opened this year
- Access and involvement with our incredible 11 People Networks including Able2 network, Carers network, Ethnic diversity network, Gender equality network and Pride network

**About us**
- BT is part of BT Group, along with EE, Openreach, and Plusnet.- Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep

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