Service Delivery Lead

5 months ago

Manchester, United Kingdom Detectronic Ltd Full time

**Service Delivery Lead**

**Permanent - Full time (37.5 hours)**

**Manchester - Hybrid**

**Competitive salary & benefits**

**Bonus and car allowance or company car**

**Join Our Team as Service Delivery Lead and Make a Difference**

**What the job entails**:
In the role of the Service Delivery Lead you will support the businesses growth plans by ensuring that Detectronic provides a reliable, repeatable and customer centric service to its customers from installation of the first product through to the ongoing provision of maintenance activities and data services. You will have a proven track record of delivering complex and geographically widespread projects ranging from 1000's of installs to bespoke solutions for our customer base. Inspiring great performance and build a high performing team with a focus on quality, innovation and efficiency.

**Knowledge & Experience**:

- Experience in managing field and desk-based operatives and leadership teams in matrix organisations.
- Ability to create bespoke solutions based on customer needs from the suite of Adler & Allan solutions and services.
- Good financial acumen.
- PC based IT skills - Word, Excel, Project and PowerPoint
- Proven track record of delivery and achievement.
- Strong planning and presentation skills.
- Proven ability to manage and influence a skilled multidisciplinary team.
- Engineering competency.
- Knowledge of the water sector.
- Tenacity, durability and able to demonstrate resilience with a positive attitude to change.
- Excellent communication and interpersonal skills.
- Possession of a clean UK driving licence and Right to Work in the UK.
- A Criminal Record Check will be required due to the environments in which the postholder will operate.

It would be beneficial but not essential if you had the following qualifications:

- IOSH Managing Safely
- SMSTS
- Prince 2
- NEBOSH

**Deep diving into the role a little more**:

- Manage smooth transition between sales team and Service delivery ensuring team are well prepared to deliver the clients requirements.
- Own the client relationship and attend all necessary meetings in their region.
- Develop and own KPI performance for all projects under their control.
- Refine and develop Standard Operating Procedures for all activities involved in Service Delivery
- Be responsible for P&L performance on assigned projects.
- Drive quality as a priority on all projects and contracts with a right first-time ethos.
- Be curious - use Innovation and procedural improvements to drive performance and efficiencies.
- Develop our people to be the best they can be, creating a culture of learning, coaching and empowerment.
- Inspire and motivate best in class delivery from installation, maintenance and data provision.
- Promotes a culture focused on the health, safety, wellbeing, diversity and inclusion of all employees within their function and delivers associated outcomes.
- People focus with proven ability to develop and mentor team.

**About Us**: Almost everyone wants their career to be meaningful and fulfilling, working in the water industry sector can be just that. Helping water companies throughout the world to manage their complex wastewater sewer networks, prevent flooding, reduce pollution and improve rivers and bathing water. Detectronic Ltd specialise in the design, manufacture and installation of wastewater flow, level and water quality monitoring equipment for smart network monitoring of sewerage, wastewater and trade effluent.

**Why Choose Adler and Allan**: By becoming a part of the Adler and Allan Group, you'll embark on a rewarding journey where we truly value your ideas and contributions. Whether you're just starting your career or in search of a new challenge, we offer a platform for personal growth and professional advancement, enabling you to shape a successful and fulfilling career path. Our group includes Jet Aire, Detectronic, Aqua Consultants, Oneline, AMGS, and OHES.

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