Service Delivery Operations Lead
7 days ago
IP Integration is a leading provider of intelligent contact centre and IT solutions. Our team is dedicated to delivering award-winning, value-add solutions that exceed customer expectations.
We are an agile, highly accredited organisation with over 24 years of heritage in delivering contact centre solutions to businesses across the UK. We invest heavily in customer experience, people, and culture – putting customers at the heart of everything we do.
Job Description:
This is an exciting opportunity to join our team as a Service Delivery Operations Lead. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences and driving business growth through effective service delivery.
Key Responsibilities:
- Developing and implementing service delivery strategies.
- Leading cross-functional teams to achieve business objectives.
- Maintaining strong relationships with customers and stakeholders.
- Identifying and mitigating risks to service delivery.
Requirements:
- Proven track record of delivering successful service operations.
- Excellent leadership and communication skills.
- Strong analytical and problem-solving abilities.
Salary: £60,000 - £70,000 per annum.
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