Service Delivery Lead

1 week ago


Manchester, United Kingdom IP Integration Full time

About IP Integration:

We're a leading provider of intelligent contact centre and IT solutions, investing in customer experience, people, and culture.

With over 24 years' heritage, we deliver award-winning solutions across the UK, spanning top information and communication technology vendors.

Job Summary:

We seek a high-performing Service Delivery Lead to build strong relationships with customers, driving exceptional service delivery against our methodology and principles.

Main Responsibilities:

  • Develop, operate, and continually improve services for customers, aligning with contracts and SLAs.
  • Manage key stakeholders, communicate effectively, and ensure services meet customer expectations.
  • Investigate and resolve issues, identifying root causes and reporting back to customers.
  • Manage service transition, onboarding, and migration processes for customers adopting or exiting our services.
  • Mitigate customer churn and assist in contract renewal.
  • Encourage customer adoption of enhanced services.

Requirements:

  • Familiarity with UC, Contact Centre, and IT environments.
  • Strong knowledge of ITIL practices.
  • Excellent interpersonal and communication skills, with great problem-solving ability.
  • Collaborative, communicative, and experienced in presenting, report writing, and data analytics using MS 365 Suite.
  • Good understanding of Service Transition methodologies.

Compensation Package:

We offer a competitive salary range of £60,000 - £80,000 per annum, depending on experience.


  • Service Delivery Lead

    2 weeks ago


    Manchester, United Kingdom NFP People Full time

    About the RoleWe are seeking an experienced Service Delivery Lead to join our team at NFP People. As a key member of our operations team, you will play a crucial role in ensuring the smooth running of our care and support services.As Service Delivery Lead, you will be responsible for managing a safe and operational management of our care services. This will...


  • Manchester, United Kingdom DX Delivery Full time

    About DX DeliveryWe are a specialist provider of customer-driven solutions for time sensitive, mission critical, high value and heavier items delivery.Our brand is built on delivering the Delivered Exactly promise to our customers. To achieve this, we require an experienced 3.5T Driver to join our team.The successful candidate will have a proven track record...

  • Service Delivery Lead

    3 weeks ago


    Manchester, United Kingdom Calibre Global Consulting Full time

    Job Title: Service Delivery LeadAt Calibre Global Consulting, we are seeking a highly skilled and experienced Service Delivery Lead to join our team. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our care services.About the Role:This is an excellent opportunity for someone who wants to work in a...


  • Manchester, United Kingdom Maxwell Bond Full time

    **Role**: IT Service Delivery Lead **Location**: Manchester - flexible home working **Salary**: £45,00 / £50,000 An expanding company in Central Manchester, are looking to add a technically sound IT Service Delivery Lead to join their team. Whats in it for you: - Company Pension Plan whereby the Company will contribute 3% of the Employees base salary...

  • Service Delivery Lead

    6 months ago


    Manchester, United Kingdom Detectronic Ltd Full time

    **Service Delivery Lead** **Permanent - Full time (37.5 hours)** **Manchester - Hybrid** **Competitive salary & benefits** **Bonus and car allowance or company car** **Join Our Team as Service Delivery Lead and Make a Difference!** **What the job entails**: In the role of the Service Delivery Lead you will support the businesses growth plans by...

  • Service Delivery Lead

    2 weeks ago


    Manchester, United Kingdom Sellick Partnership Full time

    We have an excellent opportunity for a highly motivated and experienced Service Delivery Lead to join our team in Manchester. As a key member of our team, you will be responsible for leading a service providing temporary accommodation and ensuring that it meets the needs of our clients.The successful candidate will have a proven track record of delivering...


  • Manchester, United Kingdom DX Delivery Full time

    Job DescriptionAs a driver for multi drop delivery, you will be responsible for transporting products safely to customers' premises.You will need to have good geographical knowledge and take pride in delivering exceptional customer service.The role involves problem-solving and building rapport with customers to ensure their needs are met.


  • Manchester, United Kingdom IP Integration Full time

    Job TitleWe are seeking an exceptional Service Delivery Lead to join our team at IP Integration.Location: Flexible with offices in Reading and LondonThis role involves developing, operating, and improving services for our customers. Key responsibilities include delivering and reporting on KPIs, SLAs, and objectives during regular Service Reviews.Main...


  • Manchester, United Kingdom CV-Library Full time

    Career Opportunity: FM Service Delivery LeadJoin our dynamic FM service delivery team in Manchester as a FM Service Delivery Lead. This is an excellent opportunity to showcase your leadership skills and experience in air conditioning services.You will be responsible for managing a team of engineers, maintaining client relationships, and ensuring exceptional...


  • Manchester, United Kingdom Interface Recruitment UK Full time

    We are seeking a skilled IT professional to lead our technology team. The role offers a unique blend of technical expertise and leadership responsibilities. As Head of Infrastructure, you will oversee the management of our hybrid on-prem/cloud-based infrastructure.You will be responsible for leading a team of infrastructure support staff, with a focus on...

  • Service Delivery Lead

    2 weeks ago


    Manchester, United Kingdom The Portfolio Group Full time

    Job DescriptionA leading HR Software provider in Manchester is seeking an experienced Client Care Manager to join their team.This is a fast-paced role where you will play a key part in implementing and maintaining best practices, sharing success stories with global entities, and driving improvements in service delivery, client sentiment, and user engagement...


  • Manchester, United Kingdom Kisharon Langdon Full time

    Job Description:We are looking for an experienced Service Manager to join our team in Manchester.The successful candidate will lead our service delivery team, ensuring the smooth operation of our services.Responsibilities include managing budgets, implementing process improvements, and maintaining high levels of productivity.What We Offer:A competitive...


  • Manchester, United Kingdom AJ Bell Management Limited Full time

    We are seeking a Senior Service Delivery Lead to join our team and drive the delivery of high-quality services. The successful candidate will be responsible for leading dynamic teams and ensuring the smooth operation of our IT infrastructure.Job Description:Lead teams of IT professionals to deliver high-quality services.Develop and implement strategies to...


  • Manchester, United Kingdom IP Integration Full time

    About UsIP Integration is a leading provider of intelligent contact centre and IT solutions. Our team is dedicated to delivering award-winning, value-add solutions that exceed customer expectations.We are an agile, highly accredited organisation with over 24 years of heritage in delivering contact centre solutions to businesses across the UK. We invest...


  • Manchester, United Kingdom Exalto Consulting Ltd Full time

    We are looking for a skilled IT Service Delivery Lead to join our team at Exalto Consulting Ltd. in Manchester. As a key member of our team, you will be responsible for overseeing the design and implementation of new and changed IT services, ensuring they are delivered on time and to a high standard.This is a challenging role that requires strong leadership...


  • Manchester, United Kingdom CV-Library Full time

    About the Role:We are currently recruiting for an Electrical Service Delivery Lead to join our dynamic operations team. As a key member of our delivery team, you will be responsible for ensuring the successful delivery of electrical services across our portfolio of contracts.The ideal candidate will have a proven track record in commercial building...


  • Manchester, United Kingdom Adria Solutions Ltd Full time £60,000

    Role OverviewWe are seeking an experienced IT Service Delivery Manager to join our team at Adria Solutions Ltd.This is a standalone role, responsible for taking ownership of the service delivery function at a growing organisation. We require someone who can fully manage incident handling and escalations, serving as the main point of contact and overseeing...


  • Manchester, United Kingdom This is an IT support group Full time

    As a skilled Service Delivery and Innovation Lead, you will be responsible for leading the provision of the Service Design and Transition function within IT Operations at GMP.You will design and implement innovative service changes, introducing new services and lifecycle improvements within Greater Manchester Police.This exciting role offers a competitive...


  • Manchester, United Kingdom AJ Bell Management Limited Full time

    **Job Description**We are looking for an experienced Financial Service Delivery Lead to join our team at AJ Bell Management Limited. The ideal candidate will have a proven track record of delivering large software development projects, including system and technical changes.As a Financial Service Delivery Lead, you will work closely with product owners,...


  • Manchester, United Kingdom Fitch Group, Inc. Full time

    Job Title:Global HR Service Delivery LeadAbout the Role:We are seeking an experienced Global HR Service Delivery Lead to join our team in Manchester. The successful candidate will be responsible for leading the delivery of HR services across multiple regions, ensuring that all tasks are completed efficiently and accurately.About You:Extensive experience in...