IT Service Delivery Lead

1 day ago


Manchester, United Kingdom Exalto Consulting Ltd Full time

We are looking for a skilled IT Service Delivery Lead to join our team at Exalto Consulting Ltd. in Manchester. As a key member of our team, you will be responsible for overseeing the design and implementation of new and changed IT services, ensuring they are delivered on time and to a high standard.

This is a challenging role that requires strong leadership and strategic thinking skills. You will lead the Service Design and Transition department, driving innovation and fostering a culture of continuous improvement. You will also provide strategic advice on managing IT programs and projects, ensuring alignment with broader organizational goals.

About the Role:

Key Responsibilities:

  • Lead the Service Design and Transition department, driving innovation and fostering a culture of continuous improvement.
  • Oversee the design and implementation of new and changed IT services, ensuring they are delivered on time and to a high standard.
  • Develop and maintain a forward schedule of changes, supporting efficient service introductions and transitions.
  • Work with architecture teams to integrate service management practices into solutions from the outset.

About You:

  • A proven track record of delivering high-quality IT services in large, complex organizations.
  • Experience managing teams, budgets, and supplier relationships.
  • Expertise in ITIL frameworks and a commitment to continuous professional development.
  • Exceptional problem-solving, communication, and stakeholder management skills.
  • A degree or significant relevant experience (essential), with ITIL V4 certification or supervisory management qualifications (desirable).

Salary: $140,000 per year.

Benefits: We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.



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