IT Service Delivery Lead
1 day ago
We are looking for a skilled IT Service Delivery Lead to join our team at Exalto Consulting Ltd. in Manchester. As a key member of our team, you will be responsible for overseeing the design and implementation of new and changed IT services, ensuring they are delivered on time and to a high standard.
This is a challenging role that requires strong leadership and strategic thinking skills. You will lead the Service Design and Transition department, driving innovation and fostering a culture of continuous improvement. You will also provide strategic advice on managing IT programs and projects, ensuring alignment with broader organizational goals.
About the Role:
Key Responsibilities:
- Lead the Service Design and Transition department, driving innovation and fostering a culture of continuous improvement.
- Oversee the design and implementation of new and changed IT services, ensuring they are delivered on time and to a high standard.
- Develop and maintain a forward schedule of changes, supporting efficient service introductions and transitions.
- Work with architecture teams to integrate service management practices into solutions from the outset.
About You:
- A proven track record of delivering high-quality IT services in large, complex organizations.
- Experience managing teams, budgets, and supplier relationships.
- Expertise in ITIL frameworks and a commitment to continuous professional development.
- Exceptional problem-solving, communication, and stakeholder management skills.
- A degree or significant relevant experience (essential), with ITIL V4 certification or supervisory management qualifications (desirable).
Salary: $140,000 per year.
Benefits: We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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